Front Office Coordinator - Surgery

The US Oncology Network•Dallas, TX

4d•Onsite

About The Position

Texas Colon & Rectal Specialists is looking for a Front Office Coordinator to join our team! This position will work and support our Dallas, Texas location. Texas Colon & Rectal Specialists is a specialty surgical division within Texas Oncology that is committed to providing leading-edge treatments for colon and rectal diseases and disorders. We are one of the largest colorectal care specialist groups in the United States. We are committed to growing our mission to provide our patients with the most advanced, compassionate colorectal healthcare. Being a large group simply means we can offer more convenience to our patients. Texas Colon & Rectal Specialist (TCRS) is here to provide our patients with leading-edge treatment for anal abscesses, fistulas, fissures, colon cancer, hemorrhoids, and ostomy care. Come join our team that is responsible for helping lead Texas Oncology in treating more patient diagnosed with cancer than any other provider in Texas.

Requirements

High school diploma or equivalent
Knowledge of patient registration and insurance verification procedures.
Knowledge of medical terminology.
Knowledge of grammar, spelling, and punctuation to type patient information.
Skill in operating a computer, copy machine, fax machine, scanner and multi-line telephone.
Skill in multi-tasking and preparedness to cover other front office and clinic functions as necessary.
Ability to speak clearly, concisely and compassionately.
Ability to read, understand and follow oral and written instruction.
Ability to establish and maintain effective working relationships with patients, employees, and the public

Responsibilities

Coordinates all front office work and patient flow activities.
Answer telephone calls, re-direct calls as appropriate, and assist callers with questions or concerns.
Maintain accurate, real-time, physician/clinic schedules ensuring that patients are scheduled properly.
Enter patient insurance and demographic information, including any new/updated information into the patient accounting system.
Ensure historical medical record is scanned into EMR, for established patients.
Review patient balances, and insurance coverage levels to determine patient financial responsibility, including co-insurance rates for in-office procedures.
Perform all check-out tasks including scheduling patients for follow-up appointments, and printing educational material and patient visit summaries as requested.
Balance receipts daily and reconciles daily work.
Create office-based claims
Confirm referrals are current and in the chart
Assist in retrieving in office procedure precertification’s
Maintain the Workflow dashboard which includes missing slips & no shows