Front Office Coordinator | Bupa Dental Marion

Bupa Anz•Marion, IA

13d•Onsite

About The Position

At Bupa, purpose meets possible. Join us and help shape a future where healthcare is more connected, more personal and more human. We’re a global healthcare leader trusted by millions and committed to helping people to live longer, healthier, happier lives and making a better world. Healthcare is changing, and so are we. We’re investing in more clinics, better systems and smarter, more connected ways to help our customers. As we continue to expand our services and invest in innovation, you’ll help create a healthcare system that meets people where they are, responds to what they need and leaves them better than before. Here, your work has purpose, your voice matters and your future is full of possibility. Just imagine the impact you could make. The purpose of this job is… Lead with a smile—support, coach, and inspire our front office team while being the first friendly face our customers see.

Requirements

A Working with Children Check permit is required as part of our mandatory background check screening process.

Responsibilities

Provide leadership and coaching to the reception team, fostering capability, accountability, and professional development while supporting recruitment and performance review processes.
Coordinate efficient front office operations, ensuring daily activities are delivered consistently in line with Bupa Dental policies, procedures, and service standards.
Monitor practice performance and systems by tracking key operational metrics, maintaining accurate reporting, and leveraging business systems to support informed decision-making.
Champion patient experience and service improvement, addressing feedback and complaints professionally, contributing to continuous improvement initiatives, and supporting the Practice Manager to ensure seamless practice operations.