Front Office Coordinator / Medical Receptionist - IRG North Everett

IRG Physical Therapy, Physical Therapy•Everett, WA

21d•Onsite

About The Position

IRG Physical & Hand Therapy is seeking a Full-Time Front Office Coordinator to join their growing team. This role offers work/life flexibility, a fun and rewarding culture, and professional growth opportunities. The company motto, 'Your best self,' guides their culture in helping employees and patients achieve their best. This position is not solely customer service-driven but also involves sales, marketing, business development, and community involvement. The company emphasizes a family-like atmosphere while providing top-tier Physical and Hand Therapy. The Front Office Coordinators are integral to the company, responsible for daily medical receptionist duties, establishing and maintaining relationships, and driving the patient experience. They optimize appointment schedules, manage phone calls, process referrals, collect payments, and obtain insurance authorizations. FOCs gain business skills by learning about KPIs and benchmarks that contribute to clinic success and patient outcomes. With over 35 locations, the front office team collaborates globally and regionally for development and networking.

Requirements

High school diploma (Bachelors degree in related field preferred)
2+ years experience in a customer facing position
Knowledge and adherence to HIPAA laws and compliance regulations
Proficiency with technology and computer systems (EMR, Microsoft Office Suite, etc)
Ability to multitask without being overwhelmed
Capability to build strong rapport with clients from a variety of backgrounds through strong communication and empathy
Self-motivated, a go-getter, and a self starter
Positive attitude and professional appearance
Ability to work at an IRG facility and be responsible for own transportation
Ability to perform custodial duties using medical grade cleaning products
Ability to work for extended periods of time at a video display terminal and use a keyboard

Nice To Haves

Bachelors degree in related field

Responsibilities

Day to day medical receptionist duties
Establishing and maintaining relationships
Driving the patient experience
Optimizing patient appointment schedules
Managing all incoming phone calls
Processing and converting new referrals
Collecting time of service payments
Obtaining insurance authorizations
Learning about KPIs and benchmarks that drive clinic success and patient outcomes
Performing custodial duties using medical grade cleaning products, including cleaning bathrooms, laundry, and disinfection of exercise equipment
Working for extended periods at a video display terminal and using a keyboard to enter and gather information