Front Office Coordinator / Medical Receptionist - IRG North Everett
About The Position
IRG Physical & Hand Therapy is seeking a full-time Front Office Coordinator (FOC) to join their growing team. This role is integral to the company, responsible for daily medical receptionist duties, establishing and maintaining relationships, and driving the patient experience. FOCs optimize patient appointment schedules, manage incoming calls, process new referrals, collect payments, and obtain insurance authorizations. The position also offers opportunities to gain business skills by learning about KPIs and benchmarks that impact clinic success and patient outcomes. With over 35 locations, there are opportunities for global and regional collaboration and development.
Requirements
- High school diploma
- 2+ years experience in a customer facing position
- Knowledge and adherence to HIPAA laws and compliance regulations
- Proficiency with technology and computer systems (EMR, Microsoft Office Suite, etc.)
- Ability to multitask without being overwhelmed
- Capability of building strong rapport with clients from a variety of backgrounds through strong communication and empathy
- Positive attitude and professional appearance
- Self-motivated, a go-getter, and a self starter
- Ability to work at an IRG facility and be responsible for own transportation
- Potential exposure to virus, disease, and infections from patients
Nice To Haves
- Bachelors degree in a related field
Responsibilities
- Day to day medical receptionist duties
- Establishing and maintaining relationships
- Driving the patient experience
- Optimizing patient appointment schedules
- Managing all incoming phone calls
- Processing and converting new referrals
- Collecting time of service payments
- Obtaining insurance authorizations
- Learning about KPIs and benchmarks that drive clinic success and patient outcomes
- Performing custodial duties including cleaning bathrooms, laundry, and disinfection of exercise equipment
- Working for extended periods at a video display terminal and using a keyboard to enter and gather information
Benefits
- Work/Life Flexibility
- Fun and rewarding culture
- Professional growth opportunities
- Affordable medical, dental and vision plans
- 401k matching
- Paid time off
- Paid holidays
- Sick leave
- Student loan assistance program
- Career advancement opportunities
- IRG Leadership Institute courses
- Human connection and community involvement
- Health Savings Account (HSA)
- Flexible Spending Accounts (FSAs)
- Long-Term Disability
- Life and AD&D Insurance
- Employee Assistance Program
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
