Front Office Coordinator / Medical Receptionist

IRG Physical Therapy•Spokane, WA

2d•$18 - $25•Onsite

About The Position

IRG PHYSICAL & HAND THERAPY IS GROWING AND LOOKING FOR A FRONT OFFICE COORDINATOR TO ADD TO OUR TEAM. OFFERING WORK/LIFE FLEXIBILITY, A FUN AND REWARDING CULTURE & PROFESSIONAL GROWTH OPPORTUNITES! YOUR BEST SELF. This is our company motto, and we model our company culture around helping our employees and patients achieve their best selves. Do you want a career that is not solely customer service driven - but involves sales, marketing, business development and community involvement? Do you want to experience the difference of being a part of a company that feels like family - all while offering the best in Physical and Hand Therapy to your community? If so, we want to talk to you. Be a part of our team of like-minded individuals who are passionate about inspiring the community with connectivity, patient-centered care, and a dynamic, upbeat work culture. THE POSITION: Our Front Office Coordinators (FOCs) are one of the most integral positions in our company and are not only responsible for day to day medical receptionist duties - but play a crucial role in establishing and maintaining relationships and driving the patient experience. Our FOCs are responsible for optimizing patient appointment schedules, managing all incoming phone calls, processing and converting new referrals, collecting time of service payments and obtaining insurance authorizations. As an intentionally transparent company, our FOCs gain business skills by learning about KPIs and benchmarks that not only drive clinic success but also patient outcomes. With 35+ locations we connect our front office team globally and regionally for development and collaboration opportunities.

Requirements

You love people and thrive on establishing meaningful connections
You enjoy working in a fast paced and FUN environment
You enjoy the challenge of having something new come your way each and every day
You are self-motivated, a go-getter, and a self starter
You have a positive attitude and a professional appearance
You exhibit the ability to multitask without being overwhelmed
You are capable of building strong rapport with clients from a variety of backgrounds through strong communication and empathy
You are confident in your proficiency with technology and computer systems (EMR, Microsoft Office Suite, etc)
High school diploma (Bachelors degree in related field preferred)
2+ years experience in a customer facing position
Knowledge and adherence to HIPAA laws and compliance regulations
Physical activity including but not limited to bending, reaching, squatting, lifting and prolonged periods of sitting.
Required to work at an IRG facility and be responsible for your own transportation to and from work site.
Potential exposure to virus, disease, and infections from patients in the working environment.
Ability to perform custodial duties using medical grade cleaning products - including but not limited to - cleaning bathrooms, laundry, and disinfection of exercise equipment.
Work for extended periods of time at a video display terminal and will be required to use a keyboard to enter and gather information.
Work schedule will be based on the needs of IRG

Responsibilities

Optimizing patient appointment schedules
Managing all incoming phone calls
Processing and converting new referrals
Collecting time of service payments
Obtaining insurance authorizations

Benefits

Student loan assistance
Career advancement opportunities
A full benefits package - including affordable medical, dental and vision, 401k matching, paid time off, paid holidays and sick leave.
Paid Time Off (Holidays, Vacation, Sick, Personal)
Continuing Education Funds
Student Loan Repayment Program
401K plan with employer match
Medical, Dental & Vision Plans
Health Savings Account (HSA) and Flexible Spending Accounts (FSAs)
Long-Term Disability
Life and AD&D Insurance
Employee Assistance Program