Front Office Coordinator / Medical Receptionist
About The Position
IRG Physical & Hand Therapy is seeking a Front Office Coordinator to join their growing team. This role offers work/life flexibility, a fun and rewarding culture, and professional growth opportunities. The Front Office Coordinator is an integral position responsible for day-to-day medical receptionist duties, establishing and maintaining relationships, and driving the patient experience. Responsibilities include optimizing patient appointment schedules, managing incoming phone calls, processing and converting new referrals, collecting time-of-service payments, and obtaining insurance authorizations. FOCs also gain business skills by learning about KPIs and benchmarks that drive clinic success and patient outcomes. The company offers global and regional development and collaboration opportunities for its front office team across its 35+ locations.
Requirements
- High school diploma (Bachelors degree in related field preferred)
- 2+ years experience in a customer facing position
- Knowledge and adherence to HIPAA laws and compliance regulations
- Experience working or shadowing in a healthcare or fitness facility
- Proficiency with technology and computer systems (EMR, Microsoft Office Suite, etc.)
- Ability to multitask without being overwhelmed
- Capability of building strong rapport with clients from a variety of backgrounds through strong communication and empathy
- Self-motivated, a go-getter, and a self starter
- Positive attitude and professional appearance
- Responsible for own transportation to and from work site
Nice To Haves
- Bachelors degree in related field
Responsibilities
- Optimizing patient appointment schedules
- Managing all incoming phone calls
- Processing and converting new referrals
- Collecting time of service payments
- Obtaining insurance authorizations
- Learning about KPIs and benchmarks that drive clinic success and patient outcomes
- Performing custodial duties including cleaning bathrooms, laundry, and disinfection of exercise equipment
- Working for extended periods of time at a video display terminal and using a keyboard to enter and gather information
Benefits
- Work/Life Flexibility
- Fun and rewarding culture
- Professional growth opportunities
- Student loan assistance program
- Career advancement opportunities
- Leadership opportunities based on skill and performance
- IRG Leadership Institute courses
- Human connection and community involvement
- Affordable medical, dental and vision plans
- 401k matching
- Paid time off
- Paid holidays
- Sick leave
- Continuing Education Funds
- Student Loan Repayment Program
- 401K plan with employer match
- Health Savings Account (HSA) and Flexible Spending Accounts (FSAs)
- Long-Term Disability
- Life and AD&D Insurance
- Employee Assistance Program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
