Front Office Clinic Lead- Full time

Healthcare Outcomes Performance Company•Sun City West, AZ

13d•Onsite

About The Position

As the CORE Institute continues to grow, we are looking for a Front Office Clinic Lead in our Sun City West Clinic. The CORE Institute team is dedicated to making the lives of others better by practicing exceptional patient care. If you would like to be part of a dedicated, dynamic healthcare team in a challenging, rewarding environment, The CORE Institute is the right place for you to grow your career.

Requirements

High school diploma/GED or equivalent working knowledge preferred.
Three years working experience in a medical practice or clinic.
Previous supervisory experience in a medical clinic setting is preferred.
Must have a working knowledge regarding medical insurance requirements.
Must have excellent interpersonal and communication skills.
Demonstrates an ability to generate creative and innovative approaches to solve problems.
Must be customer service focused.
Knowledge of front office procedures and patient flow.
Knowledge of clinic payment policies and procedures.
Knowledge of medical terminology.
Knowledge of medical insurance plans.

Responsibilities

Coach and lead all front office staff to instill the organization’s mission, vision values through education, demonstration, huddles, and results.
Demonstrate outcomes as measured through established metrics and patient satisfaction surveys.
Ensure, coordinate and lead through demonstration the responsibility for all clinic staff to collect patient copayments and past due accounts.
Ensure and coordinate all clinic staff verify demographic and insurance information via real-time eligibility or utilizing payor websites.
Lead staff to efficiently direct patient flow throughout the clinic.
Assist front office staff as needed with checking in and out.
Assist back office as needed with rooming patients and intake of medical history into EMR.
Assist the Practice Manager with the supervision of all front office clinic staff and is the primary contact person for office staff.
Assist the Practice Manager with clinic operations and audits as assigned.
Support back-office clinic lead as necessary.
Train and orient new employees.
Lead ongoing quality monitoring competencies of staff and assist in training and educations of all staff.
Assist the Practice Manager in coordinating employee evaluations and administering corrective actions.
Organize and conduct clinic site council meetings.
Interact with patients and customers daily to resolve patient issues and concerns.
Work in partnership with the physicians, physician assistants, and back-office staff to provide excellent customer service.
Assist the Practice Manager with staffing and assigning work areas and shifts.
Assist the Practice Manager in placing office supply orders and inventory management.