Front Office Clerk

Dynacare • Kelowna, BC

23d • $19 - $23 • Onsite

About The Position

As a Front Office Clerk, you are responsible for answering telephone inquiries from physicians, LHSC staff and patients. You will support with troubleshooting and correcting
order entry errors, initiating patient recalls and communicating with couriers and physicians regarding specimen transportation. Additionally, you will support the Specimen Processing department.

Requirements

• High School Diploma required
• Basic to intermediate knowledge of medical terminology
• Experience in customer service required (minimum 3 years)
• Prioritize and self-manage within a deadline-oriented environment
• Strong problem solving and issues resolution abilities
• Ability to perform under pressure, and meet tight deadlines
• Capability to apply interpersonal and communication skills and techniques to interact effectively with others at all levels within Dynacare
• Knowledge of MS Office Suite
• Ability to type 40 wpm

Nice To Haves

• MOA certification an asset
• Knowledge of LIS systems is an asset

Responsibilities

• Providing customer services excellence answering incoming calls and providing clients, staff and patients with guidance and support
• Data Entry Troubleshooting
• Handle incoming and outbound fax communications to physicians and providers
• Manage LIS Fax console
• Report distribution
• Prepare recollection requisitions and maintain logs
• Check and respond to emails arriving in the general info@ email box
• Maintain physician register in LIS
• Run outstanding reports to ensure result transmission to providers
• Responsible to observe and comply with the policies of the company and applicable legal requirements with respect to confidential information and the protection of privacy
• Contribute towards Dynacare’s learning and knowledge-based culture by sharing in the responsibility of training and skill development of new team members as requested.
• Liaison with courier team regarding daily Provider office pick ups

Benefits

• Join an award-winning "Top Employer" with meaningful and impactful career opportunities
• Access a health and wellness benefits program that supports you and your loved ones
• Grow and thrive with a dynamic, successful company through internal mobility opportunities
• Invest in your future through RRSP match benefits and an employee stock purchase program
• Experience a collaborative, diverse workforce that prioritizes dignity and respect for all

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees