Front Office Clerk

HealthPoint • Franklin, TX

2d • Onsite

About The Position

Under the direction of the Clinic Manager, the position of Front Office Associate plays a crucial role by serving as the first point of contact for patients and visitors by managing the front desk and related activities ensuring a positive experience for patients from the initial contact with the facility until the patient complete their services. Provides customer service to all patients including, but not limited to, greeting patients, scheduling, and confirming patient appointments using a multi-line phone, performing data entry into the eCW electronic health record software system for patient information and creating patient files. Facilitates patient check-in and check-out, explains payment options, including sliding scale fees, Medicare, Medicaid, and other forms of payment assistance, collects and posts patient payments, completes patient intakes, income screenings, and conducts insurance verifications and authorizations. Front Desk staff members interact with and support providers and clinical staff. Must be able to multi-task and have great customer service skills. Other duties as assigned.

Requirements

• Must possess a high school diploma or General Educational Development (GED) certificate.
• 1-3 months of related experience
• Valid state Driver’s License
• Demonstrates necessary proficiency with healthcare electronic clinical systems, including EHR and scheduling systems, in use at the health center.
• Basic typing skills
• General knowledge of Microsoft Office suite and other general software
• Proficient with typical office equipment: Computer, Copier, telephone, Fax, credit card machine, scanner
• Possesses a basic level of written and verbal communications skills typically acquired through completion of a high school program or General Educational Development (GED) certificate.

Nice To Haves

• 3-6 months of related experience
• Automobile insurance with reliable transportation
• Bilingual skills in English and Spanish language

Responsibilities

• Coordinate and schedule patient appointments, either in person, over the phone, or through electronic systems
• Arrange appointments for new and returning patients, ensuring proper allocation of time and resources through the scheduling processes
• Welcome patients and visitors as the first point of contact using appropriate organizational techniques and high level of customer service (e.g., AIDET)
• Check patients in for appointments either in person or through electronic systems
• Verify their personal information, such as but not limited to address and phone number, and update any necessary records
• Provide necessary forms or paperwork for completion – either hard copy or electronic
• Ensure patient’s registration is current (signed within the last two years) and update if necessary
• Obtain and record necessary insurance information accurately
• Verify patients' insurance coverage, including eligibility, and pre-authorization requirements
• Verify, engage, and collect co-payments, deductibles, past balances due from patients for healthcare services
• Prepare accurate daily point of service collection reports and maintain accurate cash drawer
• Screen and educate patients/clients, when needed, on services available and program eligibility/funding sources for which they may be eligible for and offer potentially eligible patients/clients an eligibility appointment.
• Answer phones, properly document messages, process medical release of information, and provide information to patients as needed
• Communicate and respond to patients and their families for non-clinical healthcare needs and concerns including appointment call reminders and other follow-up items as needed
• Order and maintain office supplies and other equipment as needed in the front desk area
• Process computer generated faxes as needed
• Process all medical release of information requests - uploading requests into EMR (Electronic Medical Record) system and faxing documents to requestor through EMR if applicable.
• Effective verbal and written communication with patients and healthcare professionals
• Active listening and empathy when interacting with patients, families, and guests
• Maintaining patient confidentiality and privacy in accordance with HIPAA (Health Insurance Portability and Accountability) guidelines
• Collaborating with the healthcare team, both internal and external stakeholders
• Performs other duties as assigned
• Effectively carries out tasks and responsibilities beyond core job duties and primary role. The additional duties may vary from time to time and encompass a wide range of activities that contribute to the overall success of the organization (floating, schedule variations, assisting co-workers, patients, visitors, customers, leaders, and other stakeholders in support of the organization.)

Benefits

• $0 for employee only coverage Medical / Dental / Vision / STD / LTD / Life / AD & D
• The Virgin Pulse wellbeing program gives you the tools to get active, get healthy and get rewarded!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED