Front Office Clerk

Legacy Community Health•Houston, TX

1d•Onsite

About The Position

At Legacy Community Health, we believe every interaction is a chance to make a meaningful impact. As a Front Office Clerk, you’ll be more than just the friendly face greeting patients—you’ll be a vital part of fostering trust and connection within our community. If you’re someone who finds joy in helping others and thrives in a team-oriented environment, this role is perfect for you!

Requirements

High school graduate or equivalent required.
Pleasant, professional, and articulate phone voice
Ability to multi-task and handle many incoming calls or patients at once
Efficient and accurate data-entry skills
Computer literacy and multi-line phone or switchboard experience.
Basic knowledge such as basic math, alphabetical or numerical filing may also be required
Must be able to manage multiple deadlines and decision making responsibilities

Nice To Haves

Bilingual in English/Spanish preferred.

Responsibilities

Warmly answer incoming calls, ensuring every interaction is friendly and professional.
Facilitate patient intake and promptly notify staff of their arrival.
Accurately input patient information into Legacy’s databases.
Support volunteer coordination tasks in collaboration with the volunteer coordinator.
Follow established protocols for appointments and cash handling.
Perform opening and closing procedures to maintain smooth clinic operations.
Ensure the clinic lobby is welcoming and organized for patients and visitors.
Process lab results as directed by the Practice Manager.
Participate in the Performance Improvement Program to elevate patient care standards.
Demonstrate respect and empathy toward patients, families, visitors, and fellow team members.
Collaborate with your team to meet departmental goals and objectives.
Adhere to safety protocols, including attending mandatory training sessions.
Maintain your work area and equipment in alignment with Legacy’s standards.
Ensure patient environments and equipment meet safety requirements, reporting concerns promptly.
Follow Legacy’s exposure control plans and use protective barrier equipment as needed.
Participate in annual education programs to stay informed and compliant with policies.
Take on additional tasks as needed to support the clinic’s success.