Clerk - Front Office (Overnight)

Casino and•Dover, DE

4d•Onsite

About The Position

Ensures guest satisfaction and revenue optimization through check in, check out and attentive coordination of hotel services for the guest. Registers guests into the hotel in a prompt and courteous manner; prepares for group check in and out and VIP arrivals; stays informed of events and functions in the hotel during the assigned shift. Checks guests out of the hotel; processes customer payments according to established policies and procedures. Responds to guests’ requests promptly; promotes hotel services, facilities and outlets; provides guests with information such as local attractions and directions to increase satisfaction. Resolves minor guest complaints to the satisfaction of the customer; informs supervisor of major problems, complaints, disturbances or unhappy guests. Books guest reservations or coordinates with VIP Services. Handles departmental accounting of monies, receipts, guest accounts and other forms of credit; posts all charges; completes cashier's report, prepares deposit and counts cashier bank. Provides exceptional customer service. Work safely, following all established safety rules and regulations. Communicate effectively with co-workers, supervisors and guests. Follow all relevant policies and procedures. Complies with the company’s recycling program standards. Performs other duties as assigned.

Requirements

High school diploma, GED, or equivalent experience preferred
Must possess good communication skills
Must have computer experience
Must be outgoing, friendly, helpful personality, and a positive attitude
Must be able to work independently
Must be reliable and have initiative
Must be able to report to work on time as scheduled
Must be able to work weekends, holidays, and nights as needed
Must be able to successfully pass a background check
Must present an overall professional appearance and report to work in appropriate attire
Must be able to speak, read and write English

Responsibilities

Register guests into the hotel in a prompt and courteous manner
Prepare for group check in and out and VIP arrivals
Stay informed of events and functions in the hotel during the assigned shift
Check guests out of the hotel
Process customer payments according to established policies and procedures
Respond to guests’ requests promptly
Promote hotel services, facilities and outlets
Provide guests with information such as local attractions and directions
Resolve minor guest complaints to the satisfaction of the customer
Inform supervisor of major problems, complaints, disturbances or unhappy guests
Book guest reservations or coordinate with VIP Services
Handle departmental accounting of monies, receipts, guest accounts and other forms of credit
Post all charges
Complete cashier's report, prepare deposit and count cashier bank
Provide exceptional customer service
Work safely, following all established safety rules and regulations
Communicate effectively with co-workers, supervisors and guests
Follow all relevant policies and procedures
Comply with the company’s recycling program standards
Perform other duties as assigned