Front Office Associate I - Medical - Wilson Community Health Center

Carolina Family Health Centers • Wilson, NC

3h • Onsite

About The Position

Carolina Family Health Centers, Inc. is a nonprofit, federally qualified health center that provides accessible and affordable healthcare to the community. The Front Office Associate I - Medical works at the Wilson Community Health Center in Wilson, North Carolina, interacting with patients and visitors courteously and professionally in person and by phone. The role supports patients and the Center through scheduling, reception, registration, and exit services.

This position offers a 40-hour workweek, Monday through Friday, from 8 a.m. to 5 p.m., with no weekends. The role is paid bi-weekly and offers a full benefits package and 12 paid holidays. The typical offer range starts at $13.25; actual salary may vary based on qualifications, skills, competencies, and proficiency.

Requirements

• High school diploma or GED.
• At least two years of experience in a similar environment.
• Basic computer skills.
• High level of professionalism and interpersonal communication skills.
• Ability to meet the listed physical requirements, including periods of sitting or standing, occasional bending, stooping, lifting, reaching, and walking; proper lifting techniques are required.
• Ability to travel freely in the local area between clinics, hospitals, health departments, and other locations.

Nice To Haves

• Bilingual in Spanish.
• Familiarity with medical terminology.

Responsibilities

• Check patients in and out for appointments, including walk-in patients, and consult with medical staff regarding chief complaints.
• Answer incoming calls, transfer calls appropriately, check messages, and return calls as needed.
• Schedule and reschedule patient appointments by phone and in person.
• Open the office at the start of the business day and close it at the end of the business day.
• Register new patients and scan all documents into the electronic health record.
• Collect various methods of payment and apply payments to patient balances.

Benefits

• 401(k) and match
• AD&D insurance
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• 12 paid holidays
• Vision insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED