Front Office Assistant Pulmonology
About The Position
The Front Office Assistant provides customer service to patients, families, support systems, and other external customers by phone and in person. As the face of the office, the role helps create a patient-first environment and a positive first impression of OSF’s services. The position performs reception and clerical duties in a medical practice front office and follows department guidelines for scheduling and registration. It works collaboratively with patients, providers, office staff, and insurance companies to meet patient needs. Duties include determining patient benefits with insurers, completing prior authorizations, handling incoming and outgoing patient calls, collecting copays, and scheduling appointments and procedures.
Responsibilities
- Provide customer service to patients, families, support systems, and other external customers in person and by phone.
- Perform reception and clerical duties in a medical practice front office.
- Follow department guidelines for scheduling and registration.
- Work collaboratively with patients, providers, office staff, and insurance companies to meet patient needs.
- Communicate with insurance companies to determine patient benefits.
- Complete prior authorizations.
- Handle incoming and outgoing patient calls.
- Collect copays.
- Schedule patient appointments and procedures.
Benefits
- Comprehensive, market-competitive total rewards package including benefits, compensation, recognition, and well-being offerings.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
