Front Office Assistant

Florida Medical Clinic•Wesley Chapel, FL

19d•Onsite

About The Position

The Front Office Assistant supports daily ambulatory and physician-office operations in the Cardiology department. Duties include patient registration, telephone coverage, appointment scheduling, and patient referrals. The role operates under the supervision of the Manager Practice Operations, Medical Office Manager, Academic Program Manager, Academic Nurse Manager, and/or Practice Site Supervisor. The schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m. The position is based at 14320 Bruce B Downs Blvd in Tampa three days per week and requires travel to 2727 W MLK Jr Blvd in Tampa two days per week.

Requirements

High school graduate or equivalent.
Six months of experience in a clerical office, general business, and/or customer service setting.

Responsibilities

Schedule patient appointments according to practice-specific protocols and patient preferences, obtaining required pre-certification and authorization for office visits when needed.
Obtain accurate and complete patient demographic and insurance information.
Process medical-record requests according to Orlando Health and department-specific policies and procedures.
Follow Orlando Health and OHPE (OHPG, OPN) policies, procedures, and value statements.
Use office equipment and technology competently and answer telephone calls appropriately.
Follow Commitment to Excellence standards and engage in improving the overall patient satisfaction experience.
Interact professionally with patients and families.
Maintain reasonably regular and punctual attendance consistent with Orlando Health policies and applicable standards.
Maintain compliance with Orlando Health policies and procedures.
Participate in Quality Assurance/Quality Indicator activities as assigned.
Demonstrate awareness of legal issues and patient rights, and comply with regulatory and accrediting agency standards.
Use supplies efficiently.
Assist the Billing Service as requested.