Front Office Assistant - Bloomfield, Wilkinsburg, Northside, PA

Crossroads Treatment Centers • Pittsburgh, PA

2d • Hybrid

About The Position

Crossroads Treatment Centers is seeking a Front Office Assistant to provide excellent customer service, manage daily operations, and support patients in their recovery journey. Since 2005, Crossroads has been a leader in treating patients with opioid use disorder, offering accessible, high-quality, evidence-based medication-assisted treatment (MAT). Our comprehensive approach is the gold standard in care, proven to reduce overdose deaths and promote long-term recovery. We are dedicated to expanding access to critical services across the U.S., serving over 26,500 patients in outpatient, office-based clinics located in Georgia, Kentucky, New Jersey, North and South Carolina, Pennsylvania, Tennessee, Texas, and Virginia. We are an equal opportunity employer committed to diversity and an inclusive environment for all employees and patients.

Requirements

• High School Diploma or GED required.
• Customer Service experience in a fast-paced environment preferred.
• Experience in healthcare, addiction medicine, or office administration preferred.
• Lived Addiction experience is a plus.
• Flexibility to support on weekends and, if applicable, evenings.

Nice To Haves

• Customer Service experience in a fast paced environment
• Experience in healthcare, addiction medicine, office administration
• Lived Addiction experience

Responsibilities

• Provide excellent customer service by checking in patients and receiving payments.
• Assist in daily operations with a friendly, professional attitude.
• Offer a “white glove” experience to all patients.
• Guide new patients through their intake process to provide an exceptional experience.
• Collect urine and saliva samples for patient drug screens as needed.
• Maintain daily financial records and reports.
• Coordinate with medical and clinical staff to schedule intakes.
• Provide clerical and logistical support.
• Oversee patient accounts and financial responsibilities.

Benefits

• Daily impact on many lives
• Excellent training for those new to the field
• Mileage reimbursement (matches current IRS rate)
• Community events that promote belonging and education (cookouts, fairs, parades, school outreach, holiday events)
• Opportunity to save lives every day
• Medical, Dental, and Vision Insurance
• PTO
• Variety of 401K options including a match program with no vesture period
• Annual Continuing Education Allowance (in related field)
• Life Insurance
• Short/Long Term Disability
• Paid maternity/paternity leave
• Mental Health day
• Calm subscription for all employees

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED