Front Office Assistant - Bloomfield, Wilkinsburg, Northside, PA

Crossroads Treatment Centers•Pittsburgh, PA

19h•Onsite

About The Position

Crossroads Treatment Centers is seeking a Front Office Assistant to provide excellent customer service, manage daily operations, and ensure a positive patient experience. The role involves checking in patients, receiving payments, guiding new patients through intake, collecting samples for drug screens, maintaining financial records, coordinating with medical staff, and providing clerical support. The company is dedicated to providing accessible, high-quality, evidence-based medication-assisted treatment (MAT) for opioid use disorder and has a strong commitment to diversity and inclusion.

Requirements

High School Diploma or GED required.
Customer Service experience in a fast-paced environment preferred.
Experience in healthcare, addiction medicine, office administration preferred.
Lived Addiction experience is a plus.

Responsibilities

Provide excellent customer service to patients.
Check in patients and receive payments.
Assist in daily operations.
Maintain a friendly, professional attitude towards patients.
Offer a "white glove" experience to patients.
Provide an exceptional experience by guiding new patients through their intake process.
Collect urine and saliva samples for patient drug screens as needed.
Maintain daily financial records and reports.
Coordinate with medical and clinical staff to coordinate intakes.
Provide clerical and logistical support.
Oversee patient accounts and financial responsibilities.