Front Office Assistant
About The Position
Miracle-Ear is seeking a Front Office Associate to serve as the first point of contact for customers by phone and in person. The role focuses on delivering outstanding customer service, supporting a positive customer experience, and completing administrative tasks. It may suit someone with experience in office administration, customer service, reception, clinic coordination, or medical reception. The position supports the Hawley location on Monday and Wednesday and the Milford location on Tuesday, Thursday, and Friday. The standard schedule is Monday through Friday, 9 a.m. to 5 p.m. Compensation is $18–$20 per hour, with a monthly bonus opportunity. Miracle-Ear describes itself as a hearing-care company with 75 years of innovation and customer service, having helped more than 50 million people with hearing loss. It offers the entrepreneurial spirit and camaraderie of a small business alongside the training and technology of an advanced corporation, and emphasizes employee growth and continuous training. The company is an equal opportunity employer and states that it values diversity and will work with interview candidates to meet accessibility needs.
Requirements
- Minimum of a high school diploma or equivalent.
- Background in administration, front-office work, or patient-care coordination.
- Experience in a direct customer-support role.
- Comfort handling inbound and outbound calls.
- Appointment-scheduling experience and quality phone etiquette.
- Sales-minded and takes initiative.
- Adaptable and detail-oriented, with an outgoing, positive demeanor.
- Computer literacy and ability to accurately document and file records.
Responsibilities
- Manage the customer journey as the first point of contact, set expectations for appointments, and deliver a quality customer experience.
- Schedule, screen, and confirm new appointments through inbound and outbound calls.
- Resolve customer concerns and answer questions.
- Communicate relevant customer information to the Hearing Care Professional.
- Collect and record customer payments.
- Maintain the customer database by updating office records.
- Inform customers about hearing-care accessory options.
- Handle walk-ins and provide after-care for existing customers.
- Participate in office promotions, marketing, and social media initiatives.
- Support hearing aid maintenance, cleaning, and repairs.
Benefits
- Monthly bonus opportunity
- Ongoing professional training and development
- Career growth opportunities
- Paid Time Off
- Paid Holidays
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
