Front Office Assistant: Orange Coast Women's Medical Group

Hoag•Laguna Hills, CA

About The Position

The Front Office Assistant performs a variety of clerical duties and front office operations in support of patient care activities, ensuring even patient flow and continuous communication within the department, referring physician offices, and organization staff. This role involves interacting courteously with patients, their family members or surrogate decision makers, and the public according to established standards. Responsibilities include greeting visitors, answering telephones, and potentially collecting copays, closing the cash drawer, and preparing month-end deposits. The assistant will collect initial demographic and clinical patient information, accurately entering it into the medical record, and compiling/preparing charts. A key function is assisting with the coordination and execution of patient scheduling, including confirmations, cancellations, and rescheduling, followed by prompt communication of any schedule changes to all appropriate locations and individuals, including clinical staff/supervisors. The role requires maintaining accurate information and utilizing various software for scheduling, entering charges, finding and scanning documents, and accurately entering patient information. Ensuring the patient chart has all required paperwork prior to the patient’s procedure is essential. As directed by medical staff orders, the assistant may schedule patient tests to be performed during a patient's stay. The position may require working in various departments as needed and assisting clinical staff with patients and family members. Maintaining patient confidentiality is paramount. The role also involves participating in the continuous quality improvement process and performing other duties as assigned.

Requirements

Ability to perform a variety of clerical duties and front office operations.
Ability to ensure even patient flow and continuous communication.
Courteous interaction with patients, family members, and the public.
Ability to greet visitors and answer telephones.
Potential to collect Copays, close the Cash Drawer and prepare Month End deposits.
Ability to collect initial demographic and clinical patient information and accurately enter into the medical record.
Ability to compile and prepare charts.
Assistance with coordination and execution of patient scheduling including confirmations, cancellations and rescheduling.
Prompt communication of schedule changes.
Accurate information maintenance and utilization of various software for scheduling, entering charges, finding and scanning documents, and accurately entering patient information.
Ensuring patient charts have all required paperwork prior to procedures.
Ability to schedule patient tests as directed by medical staff orders.
Willingness to work in various departments as needed.
Ability to assist clinical staff with patients and family members.
Maintain patient confidentiality.
Participation in continuous quality improvement process.

Responsibilities

Perform a variety of clerical duties and front office operations in support of patient care activities.
Ensure even patient flow and continuous communication within the department, referring physician offices, and organization staff.
Interact with patients, their family members or surrogate decision makers, and the public courteously and according to established standards.
Greet visitors and answer telephones.
May collect Copays, close the Cash Drawer and prepare Month End deposits.
Collect initial demographic and clinical patient information and accurately enter into the medical record.
Compile and prepare charts.
Assist with coordination and execution of patient scheduling including confirmations, cancellations and rescheduling.
Follow through with prompt communication of schedule changes to all appropriate locations and individuals including clinical staff/Supervisors.
Maintain accurate information and utilize various software, including department specific programs, to schedule, enter charges, find and scan documents, and accurately enter patient information.
Ensure the patient chart has all the required paperwork prior to the patient’s procedure.
As directed by medical staff orders, schedule patient tests to be performed as needed during patient stay.
Work in various Departments as needed.
Assist clinical staff as needed with patients and family members.
Always maintain patient confidentiality.
Participate in the continuous quality improvement process.
Perform other duties as assigned.