Front Office Assistant-Spring Lake-OBGYN-Orlando Health Physician Associates
About The Position
Orlando Health Physician Associates is a large primary care provider group in Central Florida, part of the Orlando Health Medical Group. They have over 225 providers offering care in family medicine, internal medicine, pediatrics, obstetrics and gynecology, and podiatry. They cater to all ages and stages of life, from childhood to pregnancy and chronic disease management. As part of the integrated Orlando Health system, providers can easily refer and coordinate care. With numerous locations, they offer convenient access to quality primary care, including same-day, next-day, and virtual appointments. Orlando Health Physician Associates is part of the wider Orlando Health system, known for its award-winning hospitals, specialty institutes, urgent care centers, and outpatient facilities across Florida, Central Alabama, and Puerto Rico. They uphold a legacy of over 100 years of professional and compassionate care. Orlando Health is committed to providing excellent benefits, including career-growing educational programs and well-being services, starting from day one. They emphasize flexibility and aim to be the best place to work. The Front Office Assistant provides support for the daily activities of ambulatory/physician office operations. This includes patient registration, telephone coverage, appointment scheduling, and patient referrals, all under the supervision of a Manager Practice Operations, Medical Office Manager, Academic Program Manager, Academic Nurse Manager, and/or Practice Site Supervisor.
Requirements
- High School graduate or equivalent.
- Six (6) months experience in a clerical office, or general business, and/or customer service setting
Responsibilities
- Schedules patient appointments according to practice specific scheduling protocols and patient preference, to include obtaining required pre-certification and authorization for office visit(s) when required.
- Obtains accurate and complete patient demographic and insurance information.
- Processes all requests for medical records according to Orlando Health and department specific policies and procedures.
- Adheres and assures compliance with Orlando Health and OHPE (OHPG, OPN) policy, procedures, and value statements.
- Demonstrates competency in use of office equipment, technology, and answers telephone calls appropriately.
- Demonstrate a Commitment to Excellence standards and actively engages to improve overall patient satisfaction experience.
- Interacts with patients and families in a professional manner.
- Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
- Maintains compliance with all Orlando Health policies and procedures.
- Participates in Quality Assurance/Quality Indicator activities as assigned.
- Demonstrates awareness of legal issues, patient rights and compliance with standards of regulatory and accrediting agencies.
- Practices the efficient use of supplies.
- Assists billing service as requested.
Benefits
- career-growing FREE education programs
- well-being services
- benefits that go beyond the expected
- benefits begin on day one
- flexibility wherever possible
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
