Senior Front Office Assistant-Orlando-BEH Clinic-Orlando Health Physician Associates

Orlando Health•Orlando, FL

2d•Onsite

About The Position

Orlando Health Physician Associates is one of the largest primary care provider groups in Central Florida, comprising the PCP network of the Orlando Health Medical Group. With over 225 providers, they offer care in family medicine, internal medicine, pediatrics, obstetrics and gynecology, and podiatry, serving patients of all ages through various life stages. As part of the integrated Orlando Health system, providers can easily refer and coordinate care. They offer convenient locations, same-day, next-day, and virtual appointments. Orlando Health Physician Associates is part of the broader Orlando Health system, known for its award-winning hospitals, specialty institutes, and outpatient facilities across Florida, Alabama, and Puerto Rico. The system has a legacy of over 100 years of providing professional and compassionate care. Orlando Health is committed to offering comprehensive benefits, including career-growing FREE education programs and well-being services, starting on day one with flexibility to support personal passions. The Senior Front Office Assistant role involves performing routine computerized scheduling and administrative functions within an ambulatory/physician office, reporting to a Department Manager, Medical Office Manager, Academic Program Manager, Academic Practice Nurse Manager, and/or Practice Site Supervisor. The specific location is 21 West Columbia Street, Suite 201, Orlando, FL 32806, with operating hours of Monday - Friday, 8am-5pm. Bilingual candidates (English and Spanish) are preferred.

Requirements

High School graduate or equivalent.
Typing speed of approximately 30 wpm or ability to successfully demonstrate competent use of practice management computer system.
Knowledge of ICD & CPT.
Two (2) years’ experience in a medical office environment.

Nice To Haves

Bilingual candidates preferred (English and Spanish speaking)

Responsibilities

Adheres and assures compliance with Orlando Health and department specific policy, procedures, value statements and Commitment to Excellence standards.
Able to handle multiple simultaneous tasks, answer telephone, take messages, file lab reports, medical records and other information according to practice policies and procedures.
Performs word processing and spreadsheet data.
Performs charge entry and cash handling.
Acts as a liaison between the physician, patient and insurance companies to include obtaining referrals and/or authorizations.
Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
Maintains compliance with all Orlando Health policies and procedures.
Participates in Quality Assurance and Quality Indicator activities as assigned.
Demonstrates awareness of legal issues, patient rights and compliance with standards of regulatory and accrediting agencies.
Practices the efficient use of supplies.
Maintains a clean, safe and organized office.
Act as a Liaison to assist office billing service as requested.