Senior Front Office Assistant-Grant Street-Adult Medicine-Orlando Health Physician Associates

Orlando Health•Orlando, FL

2d•Onsite

About The Position

Orlando Health Physician Associates is one of the largest primary care provider (PCP) groups in Central Florida, part of the Orlando Health Medical Group. With over 225 providers across various specialties, they offer comprehensive care for all ages and stages of life. As part of the integrated Orlando Health system, patients benefit from seamless referrals and coordination of care. They provide convenient access to quality primary care through numerous locations, offering same-day, next-day, and virtual appointments. Orlando Health is committed to providing excellent benefits, including career-growing educational programs and well-being services, starting from day one. The Senior Front Office Assistant role involves performing routine computerized scheduling and administrative functions within an ambulatory/physician office setting, reporting to a Department Manager or similar leadership role. The position is located at 5540 East Grant Street, Orlando, FL 32822, with working hours Monday to Friday, 8:15 AM to 4:45 PM, requiring availability between 7:30 AM and 5:30 PM. Bilingual candidates (English and Spanish) are preferred.

Requirements

High School graduate or equivalent.
Typing speed of approximately 30 wpm or ability to successfully demonstrate competent use of practice management computer system.
Knowledge of ICD & CPT.
Two (2) years’ experience in a medical office environment.

Nice To Haves

Bilingual Candidates preferred (English and Spanish speaking)

Responsibilities

Adheres and assures compliance with Orlando Health and department specific policy, procedures, value statements and Commitment to Excellence standards.
Able to handle multiple simultaneous tasks, answer telephone, take messages, file lab reports, medical records and other information according to practice policies and procedures.
Performs word processing and spreadsheet data.
Performs charge entry and cash handling.
Acts as a liaison between the physician, patient and insurance companies to include obtaining referrals and/or authorizations.
Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
Maintains compliance with all Orlando Health policies and procedures.
Participates in Quality Assurance and Quality Indicator activities as assigned.
Demonstrates awareness of legal issues, patient rights and compliance with standards of regulatory and accrediting agencies.
Practices the efficient use of supplies.
Maintains a clean, safe and organized office.
Act as a Liaison to assist office billing service as requested.