Front Office Assistant

Serenity Dental - Magnolia•Magnolia, TX

10d•Onsite

About The Position

Serenity Dental is seeking a friendly, organized, and experienced Front Office Dental Assistant/Receptionist to join our growing team. We are looking for someone who thrives in a fast-paced environment, provides exceptional customer service, and has a strong understanding of dental office operations. The ideal candidate is someone who can confidently multitask, stay organized under pressure, communicate effectively with patients, and work collaboratively with our dental team. Attention to detail and previous dental office experience are essential.

Requirements

Minimum 2 years of dental front office experience required
Knowledge of dental terminology, procedures, and treatment planning
Experience verifying PPO and Medicaid dental insurance benefits
Familiarity with dental practice management software (Open Dental experience is a plus)
Excellent communication and customer service skills
Strong organizational skills with the ability to multitask
Professional appearance and positive attitude
Dependable, punctual, and a team player

Nice To Haves

Open Dental experience is a plus

Responsibilities

Greet patients and provide outstanding customer service
Answer and manage multiple phone lines while maintaining professionalism
Schedule and confirm patient appointments
Verify and review PPO and Medicaid insurance eligibility and benefits.
Collect patient payments and discuss financial arrangements
Present treatment plans and explain insurance coverage
Maintain accurate patient records and update information
Coordinate with the clinical team to ensure smooth daily operations
Handle incoming and outgoing correspondence, including emails, referrals, and insurance documentation
Assist with maintaining an organized and efficient front office