Front Office Assistant

Miracle-Ear • Hawley, PA

5d

About The Position

Miracle-Ear is seeking a driven, customer-focused Front Office Associate to serve as the first point of contact for customers by phone and in person. The role supports a high-quality customer experience and customer satisfaction through appointment coordination, customer assistance, and administrative work. The position supports the Hawley office on Monday and Wednesday and the Milford office on Tuesday, Thursday, and Friday. The standard schedule is Monday through Friday, 9:00 a.m. to 5:00 p.m.

Requirements

• High school diploma or equivalent.
• Background in administrative, front office, or patient care coordinator work.
• Experience in a direct customer support role.
• Comfort handling inbound and outbound calls.
• Appointment scheduling skills and quality phone etiquette.
• Sales-minded approach and willingness to take initiative.
• Adaptability, attention to detail, and an outgoing, positive demeanor.
• Computer literacy and ability to accurately document and file records.

Responsibilities

• Manage the customer journey as the first point of contact, set expectations for appointments, and deliver a quality customer experience.
• Schedule, screen, and confirm new appointments through inbound and outbound calls.
• Resolve customer concerns and answer questions.
• Communicate relevant customer information to the Hearing Care Professional.
• Collect and record customer payments.
• Maintain the customer database by updating office records.
• Inform customers about hearing care accessory options.
• Handle walk-ins and provide after-care for existing customers.
• Participate in office promotions, marketing, and social media initiatives.
• Support hearing aid maintenance, cleaning, and repairs.

Benefits

• Monthly bonus opportunity.
• Ongoing professional training and development.
• Career growth opportunities.
• Paid Time Off.
• Paid Holidays.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED