Front Office Assistant: Radiation Oncology

Hoag•Newport Beach, CA

About The Position

The Front Office Assistant performs a variety of clerical duties and front office operations in support of patient care activities, ensuring smooth patient flow and effective communication within the department, with referring physician offices, and with organization staff. This role involves courteous interaction with patients, their family members or surrogate decision-makers, and the public, adhering to established standards. Responsibilities include greeting visitors, answering telephones, potentially collecting co-pays, closing the cash drawer, and preparing month-end deposits. The assistant will collect initial demographic and clinical patient information, accurately entering it into the medical record, and compiling/preparing charts. Key duties also include assisting with patient scheduling (confirmations, cancellations, rescheduling), promptly communicating schedule changes, and maintaining accurate information using various software for scheduling, charge entry, document retrieval, and patient data entry. Ensuring patient charts are complete before procedures and assisting with patient tests as ordered are also part of the role. The position may require working in various departments and assisting clinical staff with patients and family members, always maintaining patient confidentiality. Participation in continuous quality improvement and performing other assigned duties are expected.

Requirements

High School Graduate or equivalent education and experience required
Knowledge of Microsoft Office Suite, including Outlook, Word, Excel, required
Clerical experience to include filing, calculator, and telephone skills required
Typing skills of minimum 35 WPM required
Minimum one (1) years’ medical front office or equivalent administrative experience required
Working knowledge of medical terminology, anatomy required
1200-30203 HMG HB HHC 19582 Peds - BLS Required
1200-50003-HMG NB HHC 500 Peds - BLS Required after 90 days after hire date

Nice To Haves

Two years' (2) medical front office experience preferred
Experience within an acute healthcare system environment preferred
Knowledge of healthcare database systems preferred
Understanding of insurance procedures preferred
Bachelor’s degree in healthcare-related field preferred
BLS Certification

Responsibilities

Performs a variety of clerical duties and front office operations in support of patient care activities.
Ensures even patient flow and continuous communication within the department, referring physician offices, and organization staff.
Interacts with patients, their family members or surrogate decision makers, and the public courteously and according to established standards.
Greets visitors and answers telephones.
May collect Copays, close the Cash Drawer and prepare Month End deposits.
Collects initial demographic and clinical patient information and accurately enters into the medical record.
Compiles and prepares charts.
Assists with coordination and execution of patient scheduling including confirmations, cancellations and rescheduling.
Follows through with prompt communication of schedule changes to all appropriate locations and individuals including clinical staff/Supervisors.
Maintains accurate information and utilizes various software, including department specific programs, to schedule, enter charges, find and scan documents, and accurately enter patient information.
Ensures the patient chart has all the required paperwork prior to the patient’s procedure.
As directed by medical staff orders patient tests to be performed as needed during patient stay.
The position may work in various Departments as needed.
Assist clinical staff as needed with patients and family members.
Always maintains patient confidentiality.
Participates in the continuous quality improvement process.
Performs other duties as assigned.