Front Office Assistant: Radiation Oncology

Hoag•Newport Beach, CA

About The Position

The Front Office Assistant performs a variety of clerical duties and front office operations in support of patient care activities, ensuring efficient patient flow and continuous communication within the department, referring physician offices, and organization staff. This role involves interacting courteously with patients, their family members or surrogate decision makers, and the public according to established standards. Responsibilities include greeting visitors, answering telephones, potentially collecting copays, closing the cash drawer, and preparing month-end deposits. The assistant will collect initial demographic and clinical patient information, accurately entering it into the medical record, and compiling/preparing charts. Key duties also include assisting with patient scheduling coordination (confirmations, cancellations, rescheduling) and promptly communicating schedule changes to all appropriate locations and individuals, including clinical staff/supervisors. The role requires maintaining accurate information and utilizing various software for scheduling, charge entry, document finding/scanning, and patient data entry. Ensuring patient charts have all required paperwork before procedures and scheduling patient tests as directed by medical staff orders are also part of the duties. The position may require working in various departments as needed and assisting clinical staff with patients and family members, always maintaining patient confidentiality. Participation in the continuous quality improvement process and performing other duties as assigned are also expected.

Requirements

Ability to perform clerical duties.
Proficiency in front office operations.
Courteous interaction with patients, families, and the public.
Experience with greeting visitors and answering telephones.
Experience with collecting copays, closing cash drawers, and preparing deposits (potential).
Ability to collect and accurately enter demographic and clinical patient information into medical records.
Skill in compiling and preparing charts.
Experience in patient scheduling, including confirmations, cancellations, and rescheduling.
Prompt communication skills for schedule changes.
Proficiency in utilizing various software for scheduling, charge entry, document management, and patient data entry.
Ability to ensure patient charts are complete.
Ability to schedule patient tests as directed.
Willingness to assist clinical staff with patients and family members.
Commitment to maintaining patient confidentiality.
Participation in continuous quality improvement processes.

Responsibilities

Perform clerical duties and front office operations in support of patient care activities.
Ensure efficient patient flow and continuous communication within the department, with referring physician offices, and organization staff.
Interact courteously with patients, their family members or surrogate decision makers, and the public.
Greet visitors and answer telephones.
Potentially collect copays, close the cash drawer, and prepare month-end deposits.
Collect initial demographic and clinical patient information and accurately enter it into the medical record.
Compile and prepare charts.
Assist with coordination and execution of patient scheduling, including confirmations, cancellations, and rescheduling.
Follow through with prompt communication of schedule changes to all appropriate locations and individuals, including clinical staff/supervisors.
Maintain accurate information and utilize various software for scheduling, charge entry, document finding/scanning, and patient data entry.
Ensure the patient chart has all required paperwork prior to the patient’s procedure.
Schedule patient tests as directed by medical staff orders.
Assist clinical staff as needed with patients and family members.
Maintain patient confidentiality at all times.
Participate in the continuous quality improvement process.
Perform other duties as assigned.