Front Office Assistant- Arcata- CLOSES 6/19/26

United Indian Health Se•Arcata, CA

5d•$27 - $35•Onsite

About The Position

This position serves as a Front Office Assistant, with responsibilities varying across three levels (Level I, Level II, and Level III). The role involves greeting clients and visitors, managing phone calls, scheduling appointments, handling documents, and maintaining a professional work environment. A key aspect of this role is the commitment to providing culturally sensitive services to American Indian and Alaska Native people, requiring cultural awareness, humility, and responsiveness. The position also involves administrative tasks such as ordering supplies, copying, scanning, and faxing. Higher levels involve policy development, community resource management, data reporting, and advanced computer operations.

Requirements

Customer service skills to include; listening closely to client, provide clear verbal communication, ability to empathize with client, and understanding of organizational protocol and guidelines.
Basic personal computer skills including electronic mail and word processing.
Level I: High School Diploma, GED, or equivalent, and one (1) year related experience preferred but not required and or/training as a receptionist; or equivalent combination of education and experience.
Level II: High School Diploma, GED, or equivalent, and two (2) to five (5) years related experience and or/training in behavioral health or related office work; or equivalent combination of education and experience.
Level III: Associate's degree (A.A.) or equivalent from two-year college or technical college or technical school, and minimum of one (1) year experience in behavioral health or related office work or High School Diploma, GED, or equivalent, and five (5) or more years related experience in behavioral health or related office work; or equivalent combination of education and experience.
All individuals must demonstrate a commitment to the provision of culturally sensitive counseling services to American Indians.

Nice To Haves

Experience with electronic health records preferred.
Level III: All of the above and database management, calculation, spreadsheets, and graphics. Advanced Excel and Word skills required.

Responsibilities

Greets clients and visitors.
Answers telephone in a courteous, professional, timely manner; routes calls to appropriate person or section; takes messages and delivers them to appropriate person in a timely manner.
Provides appointment scheduling for all Behavioral Health Providers; including development of scheduling templates and changes to templates.
Sorts, routes, and files various documents and paperwork.
Responds effectively to persons presenting in a state of crisis.
Maintains professional, organized, clean work area by following organizational policies, guidelines, and safety standards.
Attends Behavioral Health section staff meetings and other organizational meetings as assigned.
Welcomes on-site visitors, determines nature of business, and announces visitors to appropriate personnel.
Copies, scans, collates, and faxes documents.
Orders, receives, and maintains office supplies.
Confirm client’s appointments and provide follow-up calls regarding appointments.
Must be willing to learn more about the American Indian culture and attend at least one Cultural Presentation/Training per year.
Must be willing to work with American Indian/Alaska Native people and demonstrate cultural awareness and humility.
Must be willing to deliver services in a culturally responsive manner.
Adheres to accreditation and compliance standards/guideline.
Assists in development of policy, procedures, and quality improvement activities within the Behavioral Health section as directed (Level II).
Develops and maintains an up-to-date list of community resources and mental health and substance abuse referrals. Provides information, support and community agency referral for community members as needed (Level II).
Assists with special projects or other departmental activities by scheduling venues, arranging for snacks and meals, ensuring needed equipment and supplies are on hand (Level II).
Gathers and compiles data and develops statistical reports as requested for grants, management, or for Quality Improvement purposes (Level III).
Organizes and maintains an electronic filing system for the department, including clinical resources (Level III).
Creates memos, correspondence, reports, and other documents as requested (Level III).
Prepares meeting agendas and materials, and records minutes for departmental meetings (Level III).
Facilitates the purchasing of preauthorized supplies, equipment and furnishings, as directed (Level III).
Other duties may be assigned.