Front Office Assistant

Amplifon • Fort Worth, TX

2d

About The Position

The Front Office Assistant manages the customer intake process, supports clinical operations, and helps drive store performance through effective schedule management. Reporting to the Area Manager, this position is a key member of the clinic team and contributes to a quality customer experience and the clinic’s operations.

The role includes coordinating appointments, maintaining customer records, assisting with inventory and billing, providing routine hearing-aid after-care, and supporting retail sales and marketing activities. Compensation is $17.50 per hour, with the opportunity to earn a $250 monthly bonus based on clinic goals. The schedule is Monday through Friday, 8:30 a.m. to 5:00 p.m.

Requirements

• High school diploma or equivalent.
• At least 2 years of administrative experience in a professional setting.
• At least 2 years of direct customer support experience.
• At least 2 years of experience with appointment setting and customer database management.
• Comfort handling inbound and outbound calls.
• Proficiency in Microsoft Office and Windows.

Nice To Haves

• Experience working in a healthcare setting.
• Background in administration, reception, or customer service.
• Motivation to help drive sales goals and contribute to a purpose-driven environment.

Responsibilities

• Support customer intake by setting appointment expectations and delivering a quality experience.
• Coordinate, screen, and confirm appointments in person and over the phone.
• Make outbound calls to potential and existing customers to drive appointments and support store performance.
• Monitor inventory, assist with billing and invoicing, and manage customer inquiries and walk-ins.
• Maintain the customer database accurately and comply with protected healthcare data regulations.
• Provide routine after-care services, including troubleshooting, cleaning, and maintaining hearing-aid devices.
• Partner with the Hearing Care Professional on marketing efforts, office promotions, and social media initiatives.
• Prepare customer appointments and participate in selling hearing-aid accessories.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) with company match
• Health Savings Account
• Life insurance
• Family hearing aid benefits
• Paid Time Off
• Paid holidays
• Volunteer time off
• Parental leave
• Wellness Hub
• Employee Assistance Program
• Continuous training and development through the Ampli-Academy and other specialized learning platforms
• Opportunity to earn a $250 monthly bonus based on clinic goals

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED