Front Office Assistant-Waters Edge-OBGYN-Orlando Health Physician Associates
About The Position
Orlando Health Physician Associates is seeking a Front Office Assistant to support daily activities in ambulatory/physician office operations. This role involves patient registration, telephone coverage, appointment scheduling, and patient referrals. Orlando Health Physician Associates is a large primary care provider group in Central Florida, part of the Orlando Health system, offering comprehensive care across various specialties. They emphasize convenient access to quality primary care, including same-day, next-day, and virtual appointments. Orlando Health is committed to providing excellent benefits, career-growing educational programs, and well-being services, aiming to be the best place to work.
Requirements
- High School graduate or equivalent.
- Six (6) months experience in a clerical office, or general business, and/or customer service setting.
Responsibilities
- Schedules patient appointments according to practice specific scheduling protocols and patient preference, to include obtaining required pre-certification and authorization for office visit(s) when required.
- Obtains accurate and complete patient demographic and insurance information.
- Processes all requests for medical records according to Orlando Health and department specific policies and procedures.
- Adheres and assures compliance with Orlando Health and OHPE (OHPG, OPN) policy, procedures, and value statements.
- Demonstrates competency in use of office equipment, technology, and answers telephone calls appropriately.
- Demonstrate a Commitment to Excellence standards and actively engages to improve overall patient satisfaction experience.
- Interacts with patients and families in a professional manner.
- Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
- Maintains compliance with all Orlando Health policies and procedures.
- Participates in Quality Assurance/Quality Indicator activities as assigned.
- Demonstrates awareness of legal issues, patient rights and compliance with standards of regulatory and accrediting agencies.
- Practices the efficient use of supplies.
- Assists billing service as requested.
Benefits
- Career-growing FREE education programs
- Well-being services
- Benefits begin on day one
- Flexibility wherever possible
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
