Front Office Assistant - Childrens Advantage, Freedom St. - Part-Time, 20-29 Hours/Week

Axess Family Services, Inc. • Ravenna, OH

59d • Onsite

About The Position

This position supports Axess Family Services with daily operations by greeting and assisting clients and visitors, answering phones, and directing calls appropriately. The role involves managing client intake, financial, and clinical forms, checking clients in, collecting co-pays, and ensuring the release of clinical information only upon proper authorization.

Requirements

• Ability to meet agency requirements for criminal background check

Nice To Haves

• High School Diploma or GED
• Prior clerical experience

Responsibilities

• Answer phone promptly in a professional and courteous manner and accurately obtain necessary information to route calls appropriately.
• Ensure that all required intake, financial and clinical forms are obtained at client’s first appointment.
• Check clients in upon arrival for appointments; accurately record any client missed/cancelled appointments.
• At each client visit: Have client fill out client information form, Collect co-pay/insurance deductible from client.
• Interact courteously with clients and visitors at all times and make every reasonable effort to respond to their concerns and requests as efficiently as possible.
• Ensure that clinical information is released to outside agencies and individuals only upon receipt of an authorization from the client or legal guardian which meets the standards of AFS. Upload the Release of Information to the client’s electronic record.
• Maintain current knowledge of all applicable AFS policies/procedures and function according to these standards.
• Comply with COA regulations, federal and state requirements, and educational/certification/registry requirements.
• Other duties as assigned.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED