Front Office Assistant

HighFive Healthcare • Sheffield, AL

4d

About The Position

The Front Office Assistant serves as a point of contact for patients and helps ensure a smooth, welcoming experience in a fast-paced dental environment. The role manages patient check-in and check-out, presents out-of-pocket treatment costs, helps patients understand their financial responsibilities, and answers phone calls.

Requirements

• Strong verbal and written communication skills.
• Basic understanding of dental insurance.
• Proficiency with computer-based tasks.
• Professionalism, reliability, and a positive attitude.
• High school diploma or equivalent.

Nice To Haves

• One or more years of dental front desk experience preferred.
• One or more years of customer service experience preferred.
• A friendly, patient-first attitude.

Responsibilities

• Greet patients and visitors warmly and professionally.
• Answer phone calls and direct them appropriately.
• Schedule and confirm patient appointments.
• Check patients in and out efficiently.
• Verify patient information and insurance coverage.
• Collect and post payments accurately.
• Assist with patient paperwork and medical history updates.
• Document accurate notes and records in patient accounts.
• Manage communication with referring practices.
• Perform administrative office tasks using a computer and dental software.
• Maintain patient confidentiality in accordance with HIPAA regulations.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Long- and short-term disability
• Paid time off
• 401(k) with company match

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED