Front Office Assistant

Amplifon • Chandler, AZ

6d

About The Position

Miracle-Ear is seeking a Front Office Associate to support customer intake, clinical operations, and store performance through effective schedule management. Reporting to the Area Manager, this role is a key member of the clinic team and helps customers access hearing care. The position pays $18.00 per hour, with monthly bonus potential of $250.00, and follows a Monday–Friday schedule from 8:30 a.m. to 5:00 p.m.

The Front Office Associate manages appointments and customer communications, supports store administration and operations, and assists with retail sales and marketing activities. The role also provides routine after-care services for hearing aid devices and helps maintain accurate, confidential customer records.

Requirements

• High school diploma or equivalent.
• At least 2 years of administrative experience in a professional setting.
• At least 2 years of experience in a direct customer support role.
• At least 2 years of experience with appointment setting and customer database management.
• Comfort handling inbound and outbound calls.
• Proficiency in Microsoft Office and Windows.

Nice To Haves

• Experience working in a healthcare setting.
• Background in administration, reception, or customer service.
• Motivation to help drive sales goals and contribute to a purpose-driven environment.

Responsibilities

• Support customer intake by setting appointment expectations and delivering a quality experience.
• Coordinate, screen, and confirm appointments in person and over the phone.
• Make outbound calls to potential and existing customers to drive appointments and support store performance.
• Monitor inventory, assist with billing and invoicing, and manage customer inquiries and walk-ins.
• Maintain the customer database accurately and protect customer privacy while complying with protected healthcare data regulations.
• Provide routine after-care services, including troubleshooting, cleaning, and maintaining hearing aid devices.
• Partner with the Hearing Care Professional on marketing efforts, office promotions, and social media initiatives.
• Prepare customer appointments and assist with the sale of hearing aid accessories.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) with company match
• Health Savings Account
• Life insurance
• Family hearing aid benefits
• Paid Time Off (PTO)
• Paid holidays
• Volunteer time off
• Parental leave
• Access to a Wellness Hub
• Employee Assistance Program (EAP)
• Continuous training, development, and support through the Ampli-Academy and other specialized learning platforms

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED