Front Office Assistant
About The Position
Miracle-Ear is seeking a Front Office Associate to serve as the first point of contact for customers, both by phone and in person. The role focuses on providing outstanding customer service and supporting a positive customer experience. It is suited to candidates with office administration, customer service, front desk, clinic coordination, or medical receptionist experience. The position supports the Hawley location on Monday and Wednesday and the Milford location on Tuesday, Thursday, and Friday. The standard schedule is Monday through Friday, 9 a.m. to 5 p.m. Compensation is $18–$20 per hour, with a monthly bonus opportunity. Additional perks include ongoing professional training and development, career growth opportunities, paid time off, and paid holidays. Miracle-Ear describes itself as an equal opportunity employer that values diversity and does not discriminate on the listed protected grounds. It offers employees continuous training and development opportunities.
Requirements
- Minimum of a high school diploma or equivalent.
- Background in administration, front office, or patient care coordination.
- Experience in a direct customer support role.
- Comfortable handling inbound and outbound calls.
- Appointment scheduling skills and quality phone etiquette.
- Sales-minded and takes initiative.
- Adaptable and detail-oriented, with an outgoing, positive demeanor.
- Computer literacy and ability to accurately document and file records.
Responsibilities
- Manage the customer journey as the first point of contact, setting appointment expectations and delivering a quality customer experience.
- Schedule, screen, and confirm new appointments through inbound and outbound calls.
- Resolve customer concerns and answer questions.
- Communicate relevant customer information to the Hearing Care Professional.
- Collect and record customer payments.
- Maintain the customer database by updating office records.
- Inform customers about hearing care accessory options.
- Handle walk-ins and provide after-care for existing customers.
- Participate in office promotions, marketing, and social media initiatives.
- Support hearing aid maintenance, cleaning, and repairs.
Benefits
- Ongoing professional training and development
- Career growth opportunities
- Paid time off
- Paid holidays
- Monthly bonus opportunity
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
