Front Office Assistant

ADELANTE HEALTHCARE INC•Gila Bend, AZ

About The Position

The Front Office Assistant provides direct customer service to patients, including checking patients in and out through the practice management system, verifying insurance eligibility, providing cashier services, scheduling and confirming appointments, answering calls, and performing clerical duties such as maintaining office supplies and scanning medical records. The role supports patient access to organizational services and contributes to quality initiatives through audits and data collection. Employees are expected to contribute to Adelante Healthcare and the community it serves while demonstrating commitment to quality, patient safety, employee engagement, innovation, integrity, professionalism, and competence. The position works collaboratively across departments and with medical providers in a patient-centered, interdisciplinary care environment. Duties may include travel to other health centers to support operational and patient-care needs.

Requirements

High school diploma or GED from an accredited institution.
Certification in CPR and AED for the Health Care Professional through courses following American Heart Association and Red Cross guidelines, including cognitive and skills evaluations.
Valid Level One Fingerprint Clearance Card issued by the Arizona Department of Public Safety for specialty behavioral health locations.
Effective written and verbal communication, including the ability to read, interpret, comprehend, and comply with communications.
Proficient mathematical skills for use in a healthcare setting.
Basic computer proficiency, including Windows, Microsoft Office, and internet use.
Ability to solve problems independently or with support from the team or leadership.
Ability to multitask and work effectively in a high-stress, fast-moving environment.

Nice To Haves

Ability to communicate in more than one language.
Electronic Health Record experience.
One year of front desk or customer service experience.

Responsibilities

Greet patients, answer questions, provide assistance, and direct them to the appropriate person or location.
Answer incoming phone calls, determine callers’ needs, resolve issues, or refer callers to the appropriate person.
Maintain and distribute patient documentation in an organized manner.
Enter patient demographics, registration details, and other required information into the practice management system.
Obtain patient registration information and identify patients’ financial status, including sliding fee scale, insurance, or discounts; refer patients for eligibility assistance as needed.
Verify third-party payer coverage and billing information.
Prepare and balance individual financial daily batches; handle cash drawers and daily receipts accurately.
Schedule patient appointments for medical providers using the computerized practice management system.
Scan documents into the electronic health record.
Participate in UDS measures, meaningful-use metrics, and other quality initiatives by assisting with audits and data collection.
Educate patients about services, including the Integrated Care Model, Patient Portal, and specialty service lines, and help them navigate access to those services.
Perform other assigned duties and work cross-functionally across departments and with medical providers.
Travel to other health centers as needed to support provider and patient-care coverage.
Promote and participate in interdisciplinary communication and collaboration to support quality care, wellness, and improved health outcomes.
Comply with organizational standards, the Compliance Program, Code of Conduct, policies, and procedures, and report conduct that may violate legal or compliance requirements.