Front Office Assistant Manager

Berry Companies•Conway, NH

10d•Onsite

About The Position

Join the Berry Companies – Be a Part of Our Tradition and Future Position available at the Eastern Slope Inn, North Conway, NH. The Berry Companies are a family of businesses led by President Alec Tarberry, along with his senior leadership team. Collectively, the Berry Companies are a leading employer in the Mount Washington Valley, providing their team members with rewarding careers and their customers with valuable experiences. The Berry Companies owns and manages housing and lodging for the Mt. Washington Valley, including homes, condominiums, apartments, hotel rooms, suites, and vacation rentals. We are now recruiting for a reliable and diligent Front Office Assistant Manager to join our team to provide our vacation owners and guests with outstanding service and leadership for our front desk team. As a Front Office Assistant Manager, you'll support the Front Office Manager in the daily execution of front desk operations by leading the Guest Services team with a focus on customer satisfaction, communication, team training, and operational profitability. Acts as a liaison with guests, owners, other departments, and partners to ensure smooth service and efficient communication.

Requirements

Strong computer skills (Microsoft Office Suite; PMS preferred)
2+ years in a hotel front desk or hospitality supervisory role
Excellent verbal and written communication
Strong interpersonal and independent decision-making skills
CORE VALUES ALIGNMENT: Do the right thing – respect for all, think like an owner, return the cash, pick up the trash
CORE VALUES ALIGNMENT: We can help – two ears, one mouth, put yourself in their shoes, find a way to say yes
CORE VALUES ALIGNMENT: Friendly and fun – we are there for each other, keep it real; keep it fun, no drama & no gossip
CORE VALUES ALIGNMENT: Make hard things look easy – always composed, find a way, do what you say, we admit mistakes