Assistant Front Office Manager
About The Position
The Assistant Front Office Manager will work closely with Director of Front Office and night staff to ensure maximum Front Office operating efficiency during the evening hours. Omni Parker House Hotel is a luxury Boston hotel, a landmark since 1855, offering a blend of modern amenities and historic charm. It is America's oldest continuously-operating hotel, located on the Freedom Trail with views of historic downtown Boston. The hotel features 551 luxurious guest rooms and is close to Beacon Hill, Faneuil Hall Marketplace, Quincy Market, and the Financial District. It is also conveniently located 2.5 miles from Logan International Airport.
Requirements
- Must be able to work a flexible schedule and willingness to work nights, weekends, and holidays.
- Ability to stand for the entire scheduled shift.
- Customer service oriented, ability to multi-task, detail orientation, and excellent organizational skills needed.
- Knowledge of Property Management Systems and related computer programs
- Strong knowledge of Microsoft Office Software.
Nice To Haves
- Previous luxury hotel experience is preferred.
Responsibilities
- Handle all training with associates to ensure Omni Standards.
- Communicate with all department managers on a continuing basis, especially with Night Audit each evening/morning.
- Handle all guest complaints maintaining a satisfactory impression with the guest on resolving any complaints.
- Be very familiar with the hotel computer system for training maintenance and trouble shooting.
- Complete weekly supply inventories to ensure adequate pars of such.
- Complete rate discrepancy report and make needed changes.
- Block/assign applicable arrivals for the following day; i.e. V.I.P.'s, ESP's, Special Requests, etc.
- Prepare group information sheets.
- Complete check-out with balance report.
- Complete credit check daily.
- Adhere to all Systems & Controls of the Front Office and appropriate areas of responsibilities.
- Assure knowledge and training of Marketing Programs of company and hotel.
- Work closely with the Loyalty Ambassador to ensure all select guests are being tracked and serviced.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
