FRONT OFFICE ASSISTANT I (TEMP - 6 Months)

NORTH EAST MEDICAL SERVICES•San Jose, CA

9d•$31 - $31•Onsite

About The Position

The Front Office Assistant I performs a variety of general clerical duties and special projects in a medical office setting. The position is temporary for six months and is based at the 1870 Lundy location in San Jose, California. The role is FLSA non-exempt and is not classified as an OSHA high-risk position. The assistant supports patient intake and scheduling, handles telephone and patient portal communications, maintains patient insurance and demographic information, and assists with mail and outreach activities. The position may cover staff at other clinic sites and rotate to other clinic sites or medical departments as required.

Requirements

Completion of a high school certificate or equivalent.
Proficiency with computers.
Attention to detail.
Fluency in spoken and written English.

Nice To Haves

Prior customer service experience is preferred.
Prior experience in a medical field is a plus.
Fluency in Chinese (Cantonese and/or Mandarin), Vietnamese, Spanish, or other languages may be required depending on location; fluency in other languages is an asset.

Responsibilities

Greet and check in patients, distribute questionnaires or files, scan insurance cards, and collect co-payments.
Schedule patient appointments.
Answer phone calls and respond appropriately to requests.
Call patients to remind them of upcoming appointments.
Verify or update patient insurance information and resolve billing discrepancies.
Inform patients about and refer them to NEMS services and programs.
Periodically update demographic and financial data.
Transfer triage patients to the Medical Clinic team.
Receive, sort, and route daily mail.
Prepare and send mailings.
Assist with outreach projects.
Cover staff members at other clinic sites.
Submit PCP change requests in the EHR for approval.
Check, respond to, and forward patient portal messages as necessary to close them out.
Rotate to other clinic sites or medical departments as required.
Perform other job duties as required by the manager or supervisor.