Front Office Assistant Float Pool-Orlando Health Physician Associates

Orlando Health•Orlando, FL

9h•Hybrid

About The Position

Orlando Health Physician Associates is one of the largest primary care provider (PCP) groups in Central Florida, comprising the PCP network of the Orlando Health Medical Group. With over 225 providers, they deliver care in family medicine, internal medicine, pediatrics, obstetrics and gynecology, and podiatry, serving patients of all ages. They offer convenient locations across Central Florida with same-day, next-day, and virtual appointments. As part of the Orlando Health system, they provide integrated care and have a legacy of over 100 years of professional and compassionate care. Orlando Health is committed to providing comprehensive benefits, including career-growing FREE education programs and well-being services, with benefits starting on day one and flexibility to support employees and their families. The front office assistant supports daily activities in ambulatory/physician office operations, including patient registration, telephone coverage, appointment scheduling, and patient referrals. This is a full-time float position requiring travel to various Orlando Health Physician Associates locations, with hours Monday-Friday, 8 am-5 pm.

Requirements

High School graduate or equivalent.
Six (6) months experience in a clerical office, or general business, and/or customer service setting.

Responsibilities

Schedules patient appointments according to practice specific scheduling protocols and patient preference, to include obtaining required pre-certification and authorization for office visit(s) when required.
Obtains accurate and complete patient demographic and insurance information.
Processes all requests for medical records according to Orlando Health and department specific policies and procedures.
Adheres and assures compliance with Orlando Health and OHPE (OHPG, OPN) policy, procedures, and value statements.
Demonstrates competency in use of office equipment, technology, and answers telephone calls appropriately.
Demonstrate a Commitment to Excellence standards and actively engages to improve overall patient satisfaction experience.
Interacts with patients and families in a professional manner.
Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
Maintains compliance with all Orlando Health policies and procedures.
Participates in Quality Assurance/Quality Indicator activities as assigned.
Demonstrates awareness of legal issues, patient rights and compliance with standards of regulatory and accrediting agencies.
Practices the efficient use of supplies.
Assists billing service as requested.