Front Office and Scheduling Coordinator (Shoreline), part time, days

Holland Hospital•Holland, MI

3d•$17 - $24•Hybrid

About The Position

This role efficiently manages high-volume appointment scheduling to ensure maximum productivity and minimal gaps to increase access to available patient care. This position provides multi-clinical site support and ensures compliance with initial patient registration and front office operations while maintaining a high quality of customer service throughout all interactions.

Requirements

Excellent communication, organization, and multitasking skills.
Ability to work independently and across multiple sites.
Strong working knowledge of PT/OT/SLP/AT medical terminology.
Proficiency with EMR systems and office software.
Commitment to confidentiality and compliance and high-quality patient service.

Nice To Haves

Preferred experience in healthcare front office or medical scheduling.

Responsibilities

Verifies patient identification per hospital policy.
Interviews patients for visits with rehab specialties (PT/OT/SLP/AT)
Obtain complete accurate demographic and financial data.
Identify and enter correct guarantor for minors, client guarantors, and legal guardians.
Accurately identify and enter patient information into the Health Information System.
Responds appropriately if no payor information is available for the patient or if patient is self-pay.
Verifies and updates demographic information.
Scans ID and Insurance Cards into hospital system.
Explains and obtains compliant signatures on registration forms.
Continuously manage & monitor clinician schedules to optimize productivity and fill‑rate efficiency by minimizing gaps.
Support multi‑site scheduling and clinician utilization, including remote coverage as needed.
Manages walk-in referrals and accurately performs pre-registration.
Coordinates with provider offices on medical necessity and referral corrections.
Schedules PT, OT, SLP and AT initial evaluations based on knowledge of clinical skill type, diagnosis, urgency/complexity and provider specialty.
Schedules follow-up appointments in alignment with patient and departmental needs.
Direct patients appropriately based on patient care needs.
Perform general office tasks including answering phones, faxing, scanning, filing, and correspondence.
Anticipates and provides support to all clinical staff.
Multi-tasks between scheduling, registration, reception and other office duties.
Educates patients on financial responsibility for services rendered.
Uses critical thinking to ensure the hospital gets proper reimbursement for rehabilitation procedures.
Understands importance to complete processes as educated and maintain payor requirements for reimbursement of services.
Identifies office supplies and forms that need to be ordered and maintained for current organizational compliance.
Coordinates and maintains accurate daily, weekly, and monthly schedule models to support operational efficiency.
Run, review, and interpret operational reports regarding system access, patient attendance compliance, and accurate visit charges.
Follow up with clinicians and leadership team on action items from reports.
Actively looks for ways to gain efficiencies, opportunities to enhance compliance, improve processes, and share education
Actively participates and helps facilitate department meetings.
Participates in and leads educational opportunities.
Participates in special projects and demonstrates a willingness to do research.
Brings areas of concern or suggestions to the attention of management.
Brings areas of concern or suggestions to the attention of the leadership team.