Part-Time Front Office Agent (Weekends)

Sentral • Miami, FL

11h • Onsite

About The Position

Sentral is seeking a people-first Front Office Agent to provide hospitality and support to residents and homeshare guests at an on-site property. The role serves as a first point of contact, addressing inquiries about property facilities, services, local attractions, and activities before and throughout guests’ stays. The agent is expected to deliver friendly, efficient, confidential, and professional service while helping create a welcoming and memorable community experience.

The agent also supports property operations by monitoring access, handling resident requests and packages, maintaining lobby and common-area presentation, recording reports, communicating maintenance needs, and following safety and emergency procedures. The position works with building staff, management, vendors, and residents, and may assist with administrative tasks and special projects. The role requires a flexible schedule, including evenings and weekends, and is performed in person at the property.

Requirements

• High school diploma or equivalent required.
• At least one year of experience in hospitality or customer service required.
• Excellent interpersonal skills and effective communication with residents, guests, teammates, management, and third-party vendors in person, by telephone, email, or text.
• Computer savvy and able to learn and master multiple software systems.
• Ability to analyze, organize, prioritize, and follow up with a strong sense of urgency.
• Active listening, strong attention to detail, and strong organizational skills.
• Proactive decision-making and problem-solving skills.
• Ability to defuse and respond to customer concerns to avoid escalation.
• Ability to work a flexible schedule, including evenings and weekends.
• Ability to perform the listed job activities with or without reasonable accommodation, including standing behind a desk for most of an eight-hour shift, repetitive movement, moving throughout the property, transporting boxes and equipment up to 20 pounds, communicating with others, and observing details in surrounding areas and on a screen.

Nice To Haves

• Some college preferred.
• Multifamily experience preferred.

Responsibilities

• Uphold Sentral standards, policies, procedures, and customer-service expectations.
• Build rapport with residents and guests, greet them warmly, and serve as their first point of contact.
• Prioritize and fulfill resident and guest requests with friendliness, efficiency, confidentiality, and professionalism.
• Provide hospitality in accordance with quality assurance standards and resolve disputes promptly to support customer satisfaction.
• Discuss the benefits of living at the property, distribute marketing materials, and provide exemplary service.
• Answer, record, and process calls, messages, requests, questions, and concerns.
• Run daily reports, identify special requests, and check reports for accuracy.
• Monitor who enters and leaves the premises to help protect the property and residents.
• Identify potential issues, take appropriate action, and inform management when necessary.
• Partner with neighboring businesses and promote resident benefits, satisfaction, and retention through community programming and resident contact.
• Stay knowledgeable about local activities and establishments to provide recommendations, answers, and directions.
• Manage building access for guests, residents, and authorized vendors using key-system technology.
• Maintain the atmosphere and cleanliness of entry lobbies and common spaces, including stocking and taking inventory of refreshment stations.
• Follow company safety and security policies, report accidents and unsafe conditions, and assist with emergency procedures and property evacuation needs.
• Develop and maintain positive working relationships with building staff.
• Store luggage and handle early check-in, late checkout, and other requests as needed.
• Assess the property, report repair or cleaning needs to maintenance, log resident service requests, and follow up on completion.
• Follow property safety and emergency procedures and applicable local, city, and federal regulations.
• Assist with light copying, package management, and other administrative requests.
• Work on special projects and perform other related duties as assigned.

Benefits

• Multiple medical, dental, and vision plan options beginning the first month after the start date, including one fully company-paid plan and HSA and FSA options.
• 401(k) with a 4% company match, eligible after three months of employment.
• 11 paid holidays and eight types of paid time off, including personal days, a floating holiday, and Enrichment Hours for volunteering or career development.
• Travel discounts for team members, friends, and family at Sentral communities.
• Discounted rates on pet insurance, attractions, rental cars, shows, and events.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED