Part-Time Front Office Agent (Weekends)

Sentral • Miami, FL

2d • $21 - $24 • Onsite

About The Position

Sentral is a residential hospitality operator focused on delivering convenient, connected, and comfortable living through its Home+ communities. The company emphasizes service, ownership, continuous improvement, learning, career growth, and diversity. The Front Office Agent is an in-person, on-site role supporting residents and homeshare guests before and during their stays. The position serves as a first point of contact, responds to inquiries and service requests, and helps create a welcoming, safe, and memorable experience. The role is part-time and intended for weekends.

The agent provides friendly, efficient, confidential, and professional service; resolves guest concerns; shares information about the property and local area; coordinates access and requests; supports community programming and resident retention; and assists with daily property operations. Duties also include monitoring the premises, maintaining lobby and common-area presentation, reporting maintenance and safety concerns, following emergency procedures, handling packages and luggage, and completing administrative and special-project tasks.

Candidates need a high school diploma or equivalent and at least one year of hospitality or customer-service experience. Some college and multifamily experience are preferred. The role requires strong communication, organization, customer problem-solving, computer aptitude, and the ability to work a flexible schedule that includes evenings and weekends. Physical demands include standing at a desk for most of an eight-hour shift, repetitive movement, moving throughout indoor and outdoor property areas, and transporting boxes or equipment weighing up to 20 pounds.

Requirements

• High school diploma or equivalent.
• At least one year of experience in hospitality or the customer-service industry.
• Excellent interpersonal skills and effective communication with residents, guests, team members, management, and third-party vendors in person, by telephone, email, or text.
• Computer savvy and able to learn and master multiple software systems.
• Ability to analyze, organize, prioritize, and follow up with a strong sense of urgency.
• Active listening, strong attention to detail, and strong organizational skills.
• Proactive decision-making and problem-solving skills.
• Demonstrated ability to diffuse and respond to customer concerns to avoid escalation.
• Ability to work a flexible schedule, including evenings and weekends.

Nice To Haves

• Some college.
• Multifamily experience.

Responsibilities

• Uphold Sentral’s standards, best practices, policies, procedures, and customer-service expectations.
• Build rapport with residents and guests and provide a welcoming, professional experience.
• Serve as the first point of contact and prioritize and fulfill requests from residents and guests.
• Answer, record, and process calls, messages, requests, questions, and concerns.
• Resolve disputes and customer concerns promptly, aiming for customer satisfaction and preventing escalation.
• Discuss the benefits of living at the property and distribute active marketing materials.
• Run daily reports, identify special requests, and verify report accuracy.
• Monitor who enters and exits the property to help protect residents and the premises.
• Identify potential issues, take appropriate action, and inform management when necessary.
• Promote resident benefits through marketing and partnerships with neighboring businesses.
• Support resident satisfaction and retention through programming with the Director of Services, General Manager, and direct resident contact.
• Stay informed about local activities and establishments and provide recommendations, answers, and directions.
• Manage building access for guests, residents, and authorized vendors using key-system technology.
• Maintain the atmosphere and cleanliness of entry lobbies and common spaces, including stocking and taking inventory of refreshment stations.
• Follow safety and security policies; report accidents, injuries, and unsafe work conditions to a manager.
• Know emergency procedures and the property evacuation plan, including assisting with keeping elevators open for emergency crews.
• Develop and maintain positive working relationships with building staff.
• Store luggage and handle early check-in, late checkout, and other requests as needed.
• Assess the property, report repair or cleaning needs to maintenance, log resident service requests, and follow up on completion.
• Comply with property safety and emergency procedures and applicable local, city, and federal regulations.
• Assist with light copying, package management, and other administrative requests.
• Complete special projects and other related duties and assignments as needed.

Benefits

• Multiple medical, dental, and vision plan options beginning the first month after the start date, including one fully company-paid plan.
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options.
• 401(k) with a 4% company match, eligible after three months of employment.
• 11 paid holidays.
• Eight types of paid time off, including personal days with no waiting period, one floating holiday each year, and Enrichment Hours for volunteering or career development.
• Travel discounts at Sentral communities for team members, friends, and family.
• Discounted rates on pet insurance, attractions, rental cars, shows, events, and more.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED