Front Office Administrator

Concept Dentistry•Fargo, ND

9d•Onsite

About The Position

Concept Dentistry is a patient-centered dental practice committed to providing the highest quality, comprehensive oral health care. We are seeking an energetic, organized, and genuinely friendly individual to be the ambassador of our patient care philosophy. This role is the first and last point of contact for our valued community. The Front Desk Administrator is more than an office manager; you are the Chief Customer Service Officer for our practice. You are the heart of the patient experience, responsible for ensuring every interaction is positive, seamless, and reflects our commitment to high-quality care. This role demands a professional demeanor, exceptional people skills, and a proactive approach to supporting our patients.

Requirements

Proven track record of delivering high-quality customer service.
Exceptional interpersonal and communication skills.
Keen focus on detail and proven ability to manage multiple priorities effectively while maintaining a calm, friendly demeanor.

Responsibilities

Greet and check-in/check-out patients with genuine warmth, ensuring all necessary information is handled quickly and discreetly.
Maintain open, clear, and empathetic communication between patients, the front office, and the clinical team.
Manage patient records with meticulous accuracy, ensuring confidentiality is maintained at all times.
Present financial arrangements clearly, professionally, and empathetically, ensuring patients are comfortable and informed about their investment in health.
Process payments accurately, manage daily balancing, and handle billing with discretion.
Oversee general office organization, ensuring the reception area is always clean, inviting, and professional.