Front Office Administrator

APLA Health•West Hollywood, CA

1d•$25 - $27•Onsite

About The Position

Responsible for all onsite aspects of front office administration at assigned APLA Health Clinic location. This role involves welcoming patients and visitors, scheduling appointments, managing patient registration and information using electronic systems, assisting with check-in and online systems, updating financial information, verifying insurance eligibility, communicating appointment changes, comforting patients, responding to inquiries, assisting with the patient portal, maintaining the waiting area, promoting APLA Health services, participating in special projects, and ensuring patient confidentiality and compliance with HIPAA, OSHA, and other regulatory requirements. The position also involves assisting in the orientation of new personnel and working as a professional and respectful team member, adhering to APLA Health & Wellness policies. Effective communication in both English and Spanish is required.

Requirements

High school diploma or GED required
Two (2) years of other customer service experience
Bilingual English/Spanish required
Proficient in the use of Microsoft Office programs
Extremely organized and detailed oriented
Excellent communications and written skills
Strong telephone etiquette
Courteous, professional nature and customer service oriented
Maintain a strict discipline in time management with a focus on quality
Knowledgeable about insurance plans, Medi-Cal / Medicare
Good computer and typing skills
COVID vaccination required or medical/religious exemption

Nice To Haves

AA degree preferred
Experience working in a medical office preferred
Knowledge of electronic health records preferred

Responsibilities

Welcome patients and visitors in a friendly, professional and courteous manner both in person and on the telephone.
Schedules appointments for all providers to optimize patient satisfaction, provider time, and exam room availability.
Utilize a variety of electronic systems to ensure patients are registered and all necessary demographic and/or financial information is entered into the patient record.
Assist patients with checking in and registration in new online system answering questions as needed.
Update patients' financial information, recording and collecting patient charges, providing patients with transaction receipts.
Checks/verifies patient’s insurance eligibility/sliding fee status prior to and at each visit.
Communicates appointment changes to patients and staff.
Comfort patients by anticipating patients’ anxieties; answering patients’ questions and/or referring them to the appropriate clinical staff.
Respond to patient inquiries promptly, and follow-up on patient issues and resolutions to ensure quality customer service.
Assist patients with patient portal – showing them how to sign up, send messages, have telehealth visits, etc.
Ensure that the waiting area is maintained neat and well organized.
Learn and promote APLA Health’s services, facilities, and programs and be able to direct patients/guests accordingly.
Participate in special projects to promote a wider range of APLA Health clinical and non-clinical services thereby contributing to efforts to meet contract goals and reach quality markers.
Protect patients' rights by maintaining strictest confidentiality of personal and financial information; adhering to all HIPAA guidelines/regulations.
Understand and comply with OSHA and other regulatory requirements.
Assist in orientation of new personnel as directed.
Work as a contributing team member and act in a professional and respectful manner at all times.
Comply with all standard operating policies and protocols of APLA Health & Wellness.
Effectively communicate with clients/patients in English and Spanish as required per aforementioned job duties.