Front Office Administrator

Drs. Bradford & Catchings•Fishersville, VA

3d•Onsite

About The Position

We are seeking a dedicated, courteous, Front Office Administrator to serve as the first point of contact, brand ambassador, and front-of-house professional for our office. This person will oversee the daily operations of our front desk/business and reception area. The ideal candidate a strong background in daily deposit balancing, customer service, interpersonal relations, and computer skills.

Requirements

Courteous front desk office personnel to serve as the first point of contact for patients
Should have at least 1-2 years experience.
Excellent customer service and communication skills.
Proficiency in using front desk software.
Learns new software quickly.
Strong organizational and multitasking abilities.
Knowledge of deposit and balancing end of day for close out
Maintains office equipment

Responsibilities

Manage all aspects of the front office operations including patient check-in/out, appointments, and inquiries.
Supervise front desk staff and administrative employee processes.
Provide training and support for administrative tasks as needed.
Ensure exceptional patient services are provided at all times.
Handle patient concerns and resolve issues promptly to ensure patient satisfaction.
Maintain the schedule and guide the schedule so that we have the smoothest running day possible.
Collect payments, post payments and close out the end the day in billing and accounting processes.
Utilize phone systems efficiently to handle incoming calls and messages.
Coordinate with housekeeping and maintenance.