Front Office- Administrative
About The Position
Greets patients, ascertains purpose of visit, and confirms or updates demographics and insurance in EMR system. Checks in and out patients in a timely, accurate and professional manner. Verifies eligibility for all walk-ins, obtains proof of eligibility, makes copies of picture ID, and of front/back of insurance card. Obtain signatures for form and documents and scan all required documents into EMR system. Directly responds to questions, provides guidance to patients and anticipates patient needs; accountable for their comfort. Collects co-payments from patients. Post payments from patients. Courteously answers calls, forwards to appropriate team member and accurately documents messages. Schedules, cancels and reschedules regular, missed and follow-up appointments; Schedules patient transportation as needed. Calls and confirms appointments; unconfirmed for day of and for the following day; conducts follow-up calls as needed to check on patients. Effectively manage special projects and other tasks as assigned. Performs other duties as required.
Requirements
- Proficiency in EMR systems.
- Ability to verify insurance eligibility.
- Experience with patient check-in/check-out procedures.
- Strong communication and interpersonal skills.
- Ability to handle financial transactions (co-payments, payments).
- Excellent phone etiquette and message documentation skills.
- Proficiency in appointment scheduling.
- Ability to manage multiple tasks and special projects.
Responsibilities
- Greet patients, ascertain purpose of visit, and confirm or update demographics and insurance in EMR system.
- Check in and out patients in a timely, accurate and professional manner.
- Verify eligibility for all walk-ins, obtain proof of eligibility, and make copies of picture ID and insurance card.
- Obtain signatures for forms and documents and scan all required documents into EMR system.
- Respond to patient questions, provide guidance, and anticipate patient needs.
- Collect co-payments and post payments from patients.
- Answer calls courteously, forward to appropriate team member, and accurately document messages.
- Schedule, cancel, and reschedule appointments, including patient transportation.
- Confirm appointments and conduct follow-up calls as needed.
- Manage special projects and other assigned tasks.
- Perform other duties as required.
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
