Front Office Administration Manager, Global Banking & Markets / COO

Scotiabank•New York, NY

1d•$90,000 - $167,200•Onsite

About The Position

Global Banking and Markets (GBM) is a leading Capital Markets and Investment Banking platform with a competitive presence across the Americas, operating globally for over 100 years. Scotiabank’s strong US presence provides our clients an important bridge to this key global market for trade and investment flows across the Americas and the world. Global Banking & Markets provides a full range of investment banking, credit and risk management products and services relevant to the financing and strategic development needs of our clients. Our products include debt and equity financing, mergers & acquisitions, corporate banking, institutional equity sales, trading and research, fixed income products, derivatives, energy, foreign exchange and precious metals. We also cross-sell the full range of wholesale products and services offered by the Scotiabank Group including transaction banking and trade finance solutions. Be part of an innovative Global Capital Markets and Investment Banking business with a unique geographic footprint that puts capital to work for our clients across industries! We work together to drive ambition to every future! This role leads and oversees the Executive Assistant (EA) function supporting Front Office Finance leadership in the U.S., ensuring administrative operations, coverage, and support models are delivered efficiently and consistently. This role drives high-performance standards, enables executive effectiveness, and ensures alignment with business priorities, internal policies, and regulatory expectations.

Requirements

5–10+ years of experience in administrative leadership, operations, or business management
Prior experience as Executive Assistants or administrative teams in a financial services environment required
Strong understanding of Front Office dynamics and executive support expectations
Proven track record of driving process improvements and operational efficiency
Exceptional stakeholder management, communication, and influencing skills
Demonstrated experience in people management, coaching, and performance management

Responsibilities

Manage, coach, and develop a team of Executive Assistants supporting Front Office leadership.
Lead onboarding, training, and continuous development to elevate administrative capabilities.
Conduct regular one-on-ones, performance reviews, and goal-setting discussions to support individual growth and accountability.
Provide ongoing guidance on professionalism, judgment, and executive support best practices.
Assign and oversee daily workflows to ensure appropriate coverage and balanced workload distribution across the team.
Coordinate coverage for absences, peak periods, and organizational changes, ensuring seamless support continuity.
Serve as the primary escalation point for scheduling conflicts, prioritization issues, and workflow challenges.
Assess and optimize team capacity to maximize support across Front Office stakeholders.
Establish and standardize administrative processes, tools, and documentation across the EA function.
Identify and implement opportunities to enhance efficiency, communication, and consistency.
Track workload trends, coverage gaps, and performance indicators to support data-driven decision-making.
Build and maintain strong relationships with Front Office leaders, business managers, and HR.
Ensure EAs provide high-quality, discreet, and professional support aligned with business expectations.
Capture feedback from business stakeholders to continuously improve team performance and service delivery.
Support business initiatives and periods of heightened activity requiring enhanced coordination and administrative support.
Partner with HR and business management on recruitment, onboarding, and staffing strategies.
Drive targeted hiring and talent development strategies to strengthen the EA talent pipeline.
Perform full people manager responsibilities, including employee relations support and issue resolution as needed.
Understand and incorporate the Bank’s risk appetite and culture into day-to-day decisions.
Ensure administrative processes are executed in alignment with internal controls, compliance requirements, and conduct expectations.
Build an inclusive, high-performance environment that attracts, develops, and retains talent.
Promote a culture of accountability, collaboration, and continuous improvement across the EA team.