Front Office Admin

Lifemark Health Group•Mississauga, ON

3d•Onsite

About The Position

This role will provide administrative support, performing tasks such as answering phones, greeting visitors and offering assistance, handling correspondence, assisting with data entry, and maintaining office organization.

Requirements

A Medical Office Assistant Certificate or Office Administration Diploma and a minimum of 1 year of relevant experience.
Previous customer service experience in a high volume, front counter environment within the last 5 years
A minimum of 45 WPM typing speed
Median skill level in Microsoft Office Suite (Word, Excel, Outlook, Teams,)
Ability to multi task in a very busy environment, work under pressure of deadlines
Approachable, Friendly, Solution Oriented
Excellent communication skills, efficiency and thoroughness, service orientation and team building and teamwork.
The ability to build effective relationships while maintaining a focus on results

Nice To Haves

Prior experience using Smart Simple will be considered an asset

Responsibilities

Handling client inquiries and assisting with intake processes
Ensure that examinees are promptly checked in, assessors are notified, and all appropriate service forms (consent form, summary form, etc.) are completed and signed and witnessed; photo ID check must be completed for all assessments and type of photo ID indicated on the consent form
Answering and managing phone calls with professionalism and accuracy.
Greeting clients and providing a welcoming atmosphere.
Managing office supplies inventory and placing orders when necessary
Managing ingoing and outgoing mail and couriers
Maintain front reception area and supply room
Appointment reminder calls (100 + per day)
Maintain the highest level of privacy of personal information and personal health information
Chaperoning assessments
Data entry
Scan and save documents
Daily filing
Other administrative duties as assigned

Benefits

Comprehensive and flexible health and dental choices with Flex benefits
Lifemark Employee Assistance Program
Shoppers Drug Mart Employee Discount (30%)
Employee Stock Purchase Plan (25%)
Paid vacation and Wellness days
Annual continuing education allowance of $1500 (applicable towards credential or designation fee)
Goodlife Fitness Corporate Discount Gym Membership
Ongoing internal training and development with opportunities for mentorship
A diverse and inclusive workplace with a track record of high employee engagement and teamwork
Nationally recognized brand with a strong digital presence