Front of House

TBL Investments • Wilmington, NC

7d • Onsite

About The Position

This role involves managing the front of house operations, including training, guest interaction, payment processing, and table preparation. The position requires adherence to service standards, ensuring guest satisfaction, and maintaining a clean and organized dining environment. Responsibilities extend to assisting with food running, completing side work, and accurately cashing out with management.

Requirements

• Using hands to handle, control, or feel objects, tools or controls.
• Standing or walking for long periods of time (4-6 hours per shift).
• Lifting/carrying up to 30 pounds.
• Repetitive movement.
• Contact with others (face to face or by telephone).
• Face to face discussions with individuals or teams.
• Conflict resolution.
• Dealing with angry or discourteous people.
• Exposure to sounds or noise levels that are distracting or uncomfortable.
• Making decisions that impact the results of co-workers or guests or the company.
• Repeating the same physical activities or mental activities over and over.
• Exposure to minor burns, cuts.
• Work with others in a group or team, coordinating or leading others in accomplishing work activities.
• Making decisions that affect other people, the financial resources, and/or the image and reputation of the organization.
• Responsibility for work outcomes and results.
• Includes responsibility for the health and safety of others.
• Job tasks are performed in close physical proximity to other people.
• Working indoors in environmentally controlled conditions.
• Working outdoors/patio where applicable.
• Active Learning and Learning.
• Judgment and Decision Making.
• Critical Thinking.
• Mathematics.
• Monitoring.
• Speaking.
• Writing.
• Social Skills.
• Coordination.
• Instructing.
• Negotiation.
• Persuasion.
• Service Orientation.
• Social Perceptiveness.
• Resource Management Skills.
• Time Management.
• Customer and Personal Service knowledge.
• English Language knowledge.

Nice To Haves

• Food Production Technology knowledge.
• Point of sale POS software knowledge.

Responsibilities

• Complete training program and pass tests.
• Come to work on time and prepared for your shift in proper uniform.
• Greet Guest and Follow Steps of Service (as outlined in training manual).
• Present Check and Collect payment.
• Check identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages.
• Prepare tables for meals, including setting up items such as linens, silverware, and glassware.
• Fold napkins, set up food stations or set up dining areas to prepare for the next shift or for large parties.
• Assist host or hostess by answering phones to take reservations or to-go orders, and by greeting, seating, and thanking guests.
• Assist with food running.
• Complete running side work and end of shift side work.
• Cash out with manager providing all necessary documents (credit card slips, house charges).
• Set or clear tables in dining areas.
• Notify kitchen personnel of food orders, shortages, or special orders.
• Clean rooms or work areas.
• Provide customer service.
• Serve food or beverages.
• Collect payment.
• Answer customer or public inquiries.
• Prepare beverages.
• Assist patrons to make wine selection.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed