Front of House
About The Position
This position reports to the Assistant Manager or General Manager. Tasks include completing a training program and passing menu/computer tests, coming to work on time and prepared for your shift in proper uniform, answering telephone calls and responding to inquiries or transferring calls. Assign patrons to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seatings. Direct patrons to coat racks and waiting areas such as bar. Greet guests and seat them at tables or in waiting areas. Inform patrons of establishment specialties and features. Keep a neat and organized host area/clean doors. Inspect dining and serving areas to ensure cleanliness and proper setup. Inspect restrooms for cleanliness and availability of supplies and clean restrooms when necessary. Maintain contact with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly and customers' concerns are addressed. Provide guests with menus. Receive and record patrons' dining reservations. Speak with patrons to ensure satisfaction with food and service, to respond to complaints, or to make conversation. Supervise and coordinate activities of dining room staff to ensure that patrons receive prompt and courteous service. Take and prepare to-go orders.
Requirements
- Using hands to handle, control, or feel objects, tools or controls
- Standing or walking for long periods of time (4-6 hours)
- Lifting/carrying up to 30 pounds
- Repetitive movement
- Contact with others (face to face or by telephone)
- Face to face discussions with individuals or teams
- Conflict resolution
- Dealing with angry or discourteous people
- Exposure to sounds or noise levels that are distracting or uncomfortable
- Making decisions that impact the results of co-workers or guests or the company
- Repeating the same physical activities or mental activities over and over
- Exposure to minor burns, cuts
- Work with others in a group or team, coordinating or leading others in accomplishing work activities
- Making decisions that affect other people, the financial resources, and/or the image and reputation of the organization
- Responsibility for work outcomes and results
- Includes responsibility for the health and safety of others
- Job tasks are performed in close physical proximity to other people
- Working indoors in environmentally controlled conditions
- Working outdoors/patio where applicable
- Active Learning
- Judgment and Decision Making
- Critical Thinking
- Mathematics
- Monitoring
- Speaking
- Writing
- Social Skills
- Coordination
- Instructing
- Negotiation
- Persuasion
- Service Orientation
- Social Perceptiveness
- Resource Management Skills
- Time Management
- Customer and Personal Service
- English Language
- Point of sale POS software
Nice To Haves
- Education and Training
- Technology
Responsibilities
- Complete training program and pass menu/computer tests
- Come to work on time and prepared for your shift in proper uniform
- Answer telephone calls and respond to inquiries or transfer calls
- Assign patrons to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seatings
- Direct patrons to coat racks and waiting areas such as bar
- Greet guests and seat them at tables or in waiting areas
- Inform patrons of establishment specialties and features
- Keep a neat and organized host area/clean doors
- Inspect dining and serving areas to ensure cleanliness and proper setup
- Inspect restrooms for cleanliness and availability of supplies and clean restrooms when necessary
- Maintain contact with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly and customers' concerns are addressed
- Provide guests with menus
- Receive and record patrons' dining reservations
- Speak with patrons to ensure satisfaction with food and service, to respond to complaints, or to make conversation
- Supervise and coordinate activities of dining room staff to ensure that patrons receive prompt and courteous service
- Take and prepare to-go orders
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
