Front of House Support - Part Time - Mox Boarding House-Portland
About The Position
Card Kingdom, owner of Mox Boarding House, is seeking a Part-Time Front of House Support staff member for their Portland location. This role provides crucial support to the restaurant's daily operations, particularly during peak times. The position involves a variety of tasks including hosting, expediting orders, delivering food, bussing tables, and seating customers. A strong focus on hospitality and communication skills is essential as this role directly impacts the customer experience. The company mission is to use tabletop gaming as a gathering place to cultivate deeper relationships within the community and with customers.
Requirements
- High School diploma or GED.
- Must have valid State Food Handlers permit.
- 1 year of previous experience in the food or customer service industry.
- Possess the ability to learn and follow standard procedures.
- Professional communication and interaction skills.
- Possess basic restaurant operations knowledge.
- Possess a strong customer experience first orientation.
- Ability to work calmly and effectively under pressure.
- Ability to read, write, and understand English.
- Possess the ability to work weekends, evenings, and holidays.
- Must be able to deal with multiple personalities in a high stress environment.
- Must work well in a team environment and individually.
- Ability to take direction from multiple sources.
- Must have problem solving abilities, be self-motivated, and organized.
- Possess a strong commitment to quality service.
- Possess the ability to work with others to solve problems and create solutions.
- The individual must be able to transport up to 35 pounds on a regular basis and occasionally up to 50 pounds.
Responsibilities
- Expedite food orders as they arrive in the service window in a timely manner.
- Execute final garnish when necessary, according to presentation specifications and deliver food to the correct tables and customers.
- Assist serving staff in by watering tables and refilling non-alcoholic beverages when applicable.
- Package all to go orders and deliver to the guest, bartender, server, or host.
- Ensure that all items leaving the kitchens meet plating standards.
- Maintain a clean working environment in both the FOH and in the expo window.
- Clear restaurant tables in a timely manner.
- Return clean glassware to the bar and server stations as needed.
- Ensures an adequate level of plates and flatware are available.
- Monitor restaurant floor and tables to ensure cleanliness to a level that allows for effective game play.
- This position will spend a majority of time standing and will directly interact with customers.
- Handle general customer questions as a representative of our brand, in person or via telephone.
- Greet customers on their terms and determine how to best facilitate their request.
- Monitor our major customer entry points.
- Using an iPad, facilitate our waiting list including customer education on how our system works.
- Seat customers when tables are ready and ensure that servers know a customer has been seated.
- Monitor restaurant floor and inform appropriate staff of tables in need of assistance and help in clearing.
- Follow up with customers as needed if there is a delay in a server attending to them.
- Facilitates a clean working environment.
- Other duties as assigned.
Benefits
- Excellent benefits
- generous PTO
- flexible scheduling
- remote work opportunities
- paid parental leave
- safe harbor 401k match
- paid holidays
- employee discounts
- Paid Time Off: You will accrue 1 hour of paid time off (PTO) for every 13.7 hours worked up to an annual maximum of 152 hours a year.
- Employee Discount
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
