Front of House Supervisor

Boyne Resorts • Harbor Springs, MI

19d

About The Position

The Highlands at Harbor Springs is seeking a Supervisor for its Slopeside Lounge team. The Supervisor helps lead the team and ensure excellent guest service and smooth daily operations. The role includes supervising team members, assisting with scheduling, addressing guest concerns, and supporting the training and development of staff. The Supervisor works closely with management to maintain high service standards and a positive team environment.

Requirements

• Must be 18 years of age or older.
• Must have 6–12 months of supervisory or related experience.
• Basic skills in bartending, POS systems, and computers.
• Strong attention to detail, time management, multitasking, and teamwork.
• Must be reliable and punctual, and able to work in a fast-paced environment.
• Ability to lift up to 50 lbs occasionally.
• Must be able to work a flexible schedule, including evenings, weekends, and holidays.

Nice To Haves

• Restaurant or hospitality experience is preferred, but not required.

Responsibilities

• Assist with daily operations, including staffing levels, billing transactions, and inventory management.
• Keep bar and lounge areas clean, organized, and properly maintained.
• Address guest concerns promptly and professionally to support guest satisfaction.
• Coordinate lounge operations with culinary and other departments.
• Maintain awareness of safety procedures, including accident prevention and fire safety.
• Identify opportunities to improve efficiency, service quality, and operational processes.
• Supervise approximately 8–12 team members by assigning work, monitoring performance, providing feedback, and addressing concerns.
• Train new employees and provide guidance to current staff.
• Assist with rearranging tables or lounge setup when needed.
• Respond promptly and courteously to guest requests.

Benefits

• Free golf and ski passes for employees and their families.
• Complimentary downhill mountain bike park passes.
• 25% dining discount at Boyne restaurants.
• 30% discount on spa treatments and other services at Boyne Resorts.
• Free passes to Avalanche Bay Water Park.
• Special lodging rates for friends and family.
• Tuition reimbursement.
• Team member housing availability on a first-come, first-served basis.
• Health insurance available for full-time, year-round team members.
• AllyHealth access to health services for all employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed